Angelo Russo
Project Engineer
Ypsilanti,Michigan
Summary
Eighteen years of work at MSPs has developed a rare skill set. I have worked with over 100 companies to improve and maintain their IT services, as well as a wide array of vendors in many industries. Through this time I have focused on attaining both customer service skills, and technical skills. This has allowed me to hone the ability to troubleshoot problems, prioritize issues, and work closely with clients to reach goals and complete projects.
Overview
18
18
years of professional experience
2
2
years of post-secondary education
2
2
Certifications
Work History
Project Engineer
Atlas Technica
3 2022 - Current
- Determine and schedule priorities as required to progress engineering work.
- Monitoring installation of materials and equipment for compliance with standards and specifications.
- Performing engineering tasks at every project level from discovery and writing technical project plans to execution of backend configurations, and workstation/user setups.
- Creating, updating, improving, and maintaining company procedures and standards.
- Producing technical and end user documentation.
- ‘Line of Business’ application support, deployments and migration including but not limited to productivity (Office integrations), Financial Analysis, Data Science and Analytics (Alteryx, Eze OMS), CRM, and many others
- Windows Server and Desktop administration and support
- During 2023 projects performed by teams that I lead onboarded 2x as many users as any other project lead
Project Engineer/Senior Network Administrator
Sagiss LLC
07.2013 - 02.2022
- Lead Network Administrator for 12 clients, ranging from 10 users to 200, and industries such as Construction, Accounting, Law, Manufacturing
- Managed project to migrate 50+ networks to new data backup platform, led team of 10 from conceptualization to completion and reached 100% deployment 50% faster than expected
- Windows Server and Desktop administration and support
- 60+ Office365 migrations
- AD Connect deployment and administration
- Developed procedures for implementing Office365 email migrations, MABS and MARS backup implementations, Teams Phone implementations, BitLocker, and InTune deployments
- Coordination of projects for clients involving multiple vendors, and internal team members including phone system, and fax system installations, phone ports, cable installations, ownership transitions, and more
- ‘Line of Business’ application support, deployments and migration
- Project design, development, estimation, and quoting
Network Administrator
Customized Computer Services Inc
03.2006 - 07.2013
- On-site IT Tech for 50 companies headquartered in the Dallas/Fort Worth area in a wide variety of sizes and industries
- Administration for over 1500 endpoints all over the country
- Network installation, from cabling, to server and desktop implementation in environments of up to 100 users
- Planned and deployed software updates for up to 150 endpoints including; Autodesk, and Microsoft products, and Vipre Antivirus
- Troubleshooting desktop applications, server issues, and network issues
- Backup management using Backup Exec suite and LTO tapes
Education
Associate of Applied Science Degree - Information Technology-Computer Networking Systems
ITT Technical Institute
Arlington, TX 01.2004 - 05.2006
Skills
Azure Administration
ESX Administration
AD and Exchange management
Vendor management
Project Management
Physical server, and desktop support
Cable installation, and testing
Network deployment, and troubleshooting
AV Deployment and Management
Backup Deployment and Management
Certification
Microsoft Certified: Azure Fundamentals (AZ-900)
Timeline
Microsoft Certified: Azure Fundamentals (AZ-900)
06-2024
MTA: Windows Operating System Fundamentals
08-2016
Project Engineer/Senior Network Administrator
Sagiss LLC
07.2013 - 02.2022
Network Administrator
Customized Computer Services Inc
03.2006 - 07.2013
Associate of Applied Science Degree - Information Technology-Computer Networking Systems
ITT Technical Institute
01.2004 - 05.2006
Project Engineer
Atlas Technica
3 2022 - Current
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