Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Skills Certifications Honors
Professional Highlights
Certifications
Quote
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Angelo Spetsiotes

Wilton Manors,FL

Summary

Experienced healthcare hospitality leader with over 30 years of expertise in food service and acute healthcare operations. Skilled in leading multimillion-dollar initiatives, transforming systems for improved patient and guest satisfaction, and mentoring high-performing teams. Proven ability to ensure compliance, optimize supply chains, and deliver operational efficiency in dynamic environments.

Overview

34
34
years of professional experience

Work History

Director of Food and Nutrition

Memorial Hospital Pembroke
Pembroke Pines, Florida
07.2013 - Current
  • Implemented Pineapple Academy platform to meet CMS and Joint Commission compliance.
  • Elevated operations and satisfaction through department transformation initiatives.
  • Led crisis management efforts during hurricanes and pandemics, ensuring uninterrupted operations
  • Improved efficiency with online catering app and chaired value program.
  • Optimized rebates and purchasing compliance through strategic vendor partnerships.
  • Streamlined food safety systems using CBORD integration for higher compliance standards.
  • Balanced complex performance management decisions to ensure Joint Commission readiness while maintaining high employee engagement and top interdepartmental scores.
  • Developed coaching plans for managers to balance accountability and retention during survey cycles.
  • Directed South Florida's first consieurg outpatient center for medical nutrition therapy, expanding patient services.

Director of Food and Nutrition

Morrison Healthcare
FORT LAUDERDALE, Florida
01.2000 - 07.2013
  • Managed $13.65M annual operations, achieving financial targets and client satisfaction.
  • Introduced retention programs that improved employee engagement and safety protocols.
  • Top regional client satisfaction leader across consecutive years.
  • Served as Regional E-Finance and Safety Champion.
  • Enhanced patient meal programs to improve satisfaction scores and Press Ganey results.
  • Oversaw operations for two hospital facilities, ensuring compliance and strong financial performance.

Assistant General Manager

Darryl’s Restaurant
05.1995 - 01.2000
  • Boosted sales by 15% and reduced costs through vendor renegotiations.
  • Implemented onboarding/training, improving productivity and retention.
  • Managed daily operations and financial reporting for 50+ staff.

General Manager

Boston Market
01.1992 - 05.1995
  • Ensured compliance with food safety regulations and internal standards, resulting in top inspection scores.
  • Developed and promoted team members into leadership roles, improving retention and operational continuity.
  • Led a team of 40+ employees while consistently exceeding corporate KPIs for food quality, speed of service, and guest experience.
  • Managed full-service restaurant operations with oversight of P&L, staffing, and customer satisfaction.

Education

Associates of Science - Hospitality Management

State University of New York at Delhi
Delhi, NY
05-1992

Skills

  • Enterprise Hospitality Operations
  • Patient and Guest Experience Excellence
  • Strategic Planning & Organizational Leadership
  • Supply Chain Optimization & Vendor Relations
  • Multimillion-Dollar Budget Oversight
  • Employee Engagement & Culture Development
  • Regulatory Compliance & Risk Mitigation
  • Disaster Preparedness & Emergency Response
  • Leadership Development
  • Operational Efficiency
  • Crisis Management
  • Team Coaching and Engagement
  • Food Safety and Compliance

Affiliations

  • Association of Nutrition & Foodservice Professionals (ANFP)

Timeline

Director of Food and Nutrition

Memorial Hospital Pembroke
07.2013 - Current

Director of Food and Nutrition

Morrison Healthcare
01.2000 - 07.2013

Assistant General Manager

Darryl’s Restaurant
05.1995 - 01.2000

General Manager

Boston Market
01.1992 - 05.1995

Associates of Science - Hospitality Management

State University of New York at Delhi

Skills Certifications Honors

Enterprise Hospitality Operations, Patient and Guest Experience Excellence, Strategic Planning & Organizational Leadership, Supply Chain Optimization & Vendor Relations, Multimillion-Dollar Budget Oversight, Employee Engagement & Culture Development, Regulatory Compliance & Risk Mitigation, Disaster Preparedness & Emergency Response, Memorial Excellence for Leaders Award (2020), Memorial Excellence for Leaders Award (2022)

Professional Highlights

  • Launched the first Medical Nutrition Therapy Outpatient Center in South Florida, significantly expanding patient access.
  • Led crisis management strategies during pandemics and natural disasters, ensuring uninterrupted operations.
  • Achieved highest regional client satisfaction scores and improved Press Ganey scores through meal enhancement programs.
  • Led system-wide supply chain initiatives to maximize purchasing compliance and rebate returns.
  • Honored with the Memorial Excellence for Leaders Award in 2020 and 2022 for leadership and innovation.

Certifications

  • ServSafe Certified
  • Certified Dietary Manager (CDM)
  • Certified Food Protection Professional (CFPP)
  • Six Sigma Green Belt Certified

Quote

Driven to deliver service excellence by inspiring teams, optimizing systems, and leading innovative hospitality solutions.

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