Angelo Tavas
Chicago,IL
Summary
Excellent Work Performance, reliability, Always on time. Value the workplace, employees, and try to do anything to improve the workplace every shift. Offer ideas to contribute that the team achieves goals to completion. Demonstrates control and calmness through high tense situations in high volume environments.
Overview
5
5
years of professional experience
Work History
Concourse Lead/Lead Guest Service Ambassador
Chicago Cubs
03.2019 - Current
- Run and Manage Fan Service booth at Wrigley Field During games and other events
- Set up breaks and manage breaks for other employees during games and events
- Know how to set up lost and found at Wrigley Field Fan Service booth, log items, and bring down to dispatch
- Know how to record refunds and send list to dispatch to process them to guests
- Know how to use Square Sale Device
- Remember all calls on radio to communicate to other people throughout Wrigley Field
- Carried out day-to-day duties accurately and efficiently
- Worked flexible hours across night, weekend and holiday shifts
- Maintained excellent attendance record, consistently arriving to work on time
Sales Associate
Sherwin-Williams Paint Store
03.2023 - Current
- Organized shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build loyalty.
- Helped with unloading products, cycle-counts, and stocking products in order to keep inventory up to date.
- Completing a Spanish course under Sherwin-Williams
- Helped customers complete orders despite language barrier.
Server Assistant
Pinstripes
10.2019 - 05.2022
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Worked important events such as weddings, events with VIP guests.
- Long hour shifts with having to set up, serve, and take down events.
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Opened and closed restaurant.
- Barback during event season/busier days
Education
Bachelor of Business Administration - Business Administration
National Louis University
Chicago, IL06.2024
Skills
- Customer Relations
- Responsible and Trustworthy
- Problem Detection and Resolution
- Positive and Friendly Attitude
- Service Quality
- Event Operations
- Stocking and replenishing
- Problem-solving skills
- Point of sale operation
- Cash register operation
References
Chicago Cubs
- Samantha Thrower (Head of Guest Services) - SThrower@cubs.com
- Erika Pizarro (Guest Service Supervisor) - (773) 251-9072
Pinstripes
- Matt Arnieri (General Manager at Pinstripes Chicago) - (630) 418-5171 - matt.a@pinstripes.com
Timeline
Sales Associate
Sherwin-Williams Paint Store
03.2023 - Current
Server Assistant
Pinstripes
10.2019 - 05.2022
Concourse Lead/Lead Guest Service Ambassador
Chicago Cubs
03.2019 - Current
Bachelor of Business Administration - Business Administration
National Louis University
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