Property Management Highly experienced professional with excellent communication skills seeking a position where my skills would add greater value.
Hi, I’m
ANGEL O THOMAS
Powder Springs,GA
Work History
Greystar Real Estate Management
Community Manager
12.2023 - Current
Job overview
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Increase occupancy from 58% To 90% with 6Months.
- Decreased the delinquency from $735k.
Bridge Property
Community Manager
04.2013 - 12.2019
Job overview
- CommunityManager(Promoted) Multi-SiteManager 520 Units
- Generate strategic plans to meet individual and community performance goals and achieve market results that consistently exceed sub-market occupancy and rent growth performance
- Accountable for the overall operation and success of the community, as well achieving results and meeting goals related to customer sentiment, occupancy, and retention, NOI, managing expenses, and other community performance expectations
- Demonstrate a people driven attitude by building strong working relationships with your team members, peers, leadership, and support department team members
- Demonstrate the ability to understand financial goals, operate asset in owners’ best interest.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
The Life Properties
Community Property Manager
03.2020 - 11.2022
Job overview
- 695 Units Conventional
- Prepare, manage, and maintain all aspects of the overall community budget and finances
- Provide superior customer service and communication to our residents and prospects to enhance customer satisfaction and increase renewals, revenue, reputation, and profitability
- Prioritize ongoing projects and manage essential deadlines
- Process A/P accurately and timely
- Increased NOI
- Maintain occupancy above 93% Trending target at 98%.
- Reduced delinquencies by implementing effective rent-collection strategies and working closely with tenants experiencing financial difficulties.
- Organized regular community events to build connections among residents and enhance their living experience.
- Increased lease renewals with proactive communication and timely resolution of tenant issues.
- Provided top-notch customer service to residents, resolving disputes fairly and maintaining a harmonious living environment.
- Coordinated move-ins/move-outs efficiently for minimal vacancy periods – maximizing rental income potential.
Wilhoit Properties
Tax Credit Community Manager Professional
02.2011 - 03.2012
Job overview
- 406 Units Conventional
- Ensure deposits and rental payments are collected on a timely basis and within company guidelines
- Maintain occupancy and profitability of the community, control expenses, and enhance rental growth
- Oversee and manage all operations at the community including accounts receivable, resident relations, leasing and maintenance
- Work with the maintenance Supervisor to ensure service request and vacant units are completed in line with company policy
- Review, complete and submit weekly reports
- Ensure all move-ins, move-outs, NTV’s, new applications, canceled/denied applications and service requests are updated in OneSite daily.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Fostered diverse and inclusive community environment, implementing initiatives that celebrated cultural differences and promoted equality.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Kept properties in compliance with local, state, and federal regulations.
Cousins Properties
Area Manager
01.2010 - 01.2011
Job overview
- Supervise the daily operations of your regional portfolio to achieve financial and operational goals
- Oversee the hiring, training, counseling, and mentoring, including annual performance reviews of property staff
- Hire, onboard, train and develop staff of property managers (typical portfolio staff is 5-8 direct reports)
- Review all bank deposits, Monthly Bonus Reports, Weekly Activity Reports, and Financial Aged
- Receivable Reports
- Ensure strict program compliance is adhered to and files are in order, basic understanding of LIHTC,
- HOME, RD, and HUD program
- Create annual budgets, monitor monthly financials, and develop strategies for optimal financial performance and cost containment at each community.
Cousin Property Management
Executive Office Manager
01.2006 - 01.2010
Job overview
- Effective communication and ability to maintain confidentiality.
Summary
Overview
19
years of professional experience
Education
Kaplan University
Bachelors’ Arts from Business Administration
2005
University Overview
Booker T Washington High School
General Education Diploma
2001
University Overview
Skills
- Onesite
- LIHTC/ Conventional
- Yardi Proficient
- Rent Manager
- Realpage
- Payscan
- Avid Exchange
- LRO
- Lease-up
- Yieldstar
- Client Relationships
- Lease Negotiation
- Social Media Marketing
- Expense Reduction
- Computer skills and proficiency in use of word processing, spreadsheets, databases, PowerPoint and
- Graphics
- Demonstrate sound judgment, initiative, and responsibility
- Prepares documents and material updates as requested
- Computer skills and proficiency in use of word processing, spreadsheets
Timeline
Community Manager
Greystar Real Estate Management
12.2023 - Current
Community Property Manager
The Life Properties
03.2020 - 11.2022
Community Manager
Bridge Property
04.2013 - 12.2019
Tax Credit Community Manager Professional
Wilhoit Properties
02.2011 - 03.2012
Area Manager
Cousins Properties
01.2010 - 01.2011
Executive Office Manager
Cousin Property Management
01.2006 - 01.2010
Kaplan University
Bachelors’ Arts from Business Administration
Booker T Washington High School
General Education Diploma