Angelo Tootoo
8029 Villa Trovas Ct
Summary
Results-driven Housekeeping Professional with extensive expertise in staff management and quality assurance at Mandalay Bay Resort & Casino. Demonstrated ability to enhance guest satisfaction through effective training and streamlined operations. Proficient in implementing efficient cleaning protocols and overseeing housekeeping teams, ensuring high standards of cleanliness and guest experience.
Overview
13
13
years of professional experience
Work History
Assistant Executive Housekeeper
Mandalay Bay Resort & Casino Las Vegas
06.2022 - Current
- Elevated guest satisfaction by upholding high cleanliness standards in accommodations.
- Trained junior staff to enhance efficiency in room turnovers and cleaning procedures.
- Streamlined inventory management, ensuring optimal supply levels for housekeeping operations.
- Implemented quality control measures, improving guest satisfaction related to room cleanliness.
- Developed staff schedules for peak occupancy, maximizing labor resources effectively.
- Collaborated with maintenance teams to resolve guest concerns promptly and efficiently.
Housekeeping Floor Manager
Mandalay Bay
09.2019 - 06.2022
- Achieved high cleanliness standards by overseeing daily housekeeping operations.
- Enhanced team performance through effective training programs for new hires.
- Improved workflow and reduced turnaround times by implementing efficient cleaning protocols.
- Maintained brand standards with regular inspections of guest rooms and public areas.
- Ensured safety compliance by conducting regular inspections for potential hazards.
- Resolved guest concerns professionally, providing excellent customer service consistently.
Status Board Operator
Mandalay Bay Resort & Casino Las Vegas
11.2012 - 09.2019
- Enhanced data accuracy through real-time status board monitoring.
- Streamlined departmental communication by coordinating operational workflows.
- Reduced reporting errors with strategic process improvements.
- Improved team performance by training new members on system protocols.
- Increased customer satisfaction by promptly updating status board information.
- Reduced incident response time through status board updates.
- Mentored new personnel to elevate service quality and performance.
- Resolved guest requests quickly by collaborating with front desk.
- Optimized housekeeping schedules based on staff abilities and daily needs.
- Addressed customer complaints effectively, ensuring maximum satisfaction.
Education
High School Diploma -
Samoa College
American Samoa12-2002
Skills
- Staff management
- Quality assurance
- Room inspection
- Housekeeping management
- Teamwork and collaboration
- Multitasking and prioritizing
- Customer service
- Problem-solving
- Multitasking Abilities
- Excellent communication
- Clear communication
- Team collaboration
- Verbal and written communication
- Team support and collaboration
- Scheduling staff
- Employee relations
Timeline
Assistant Executive Housekeeper
Mandalay Bay Resort & Casino Las Vegas
06.2022 - Current
Housekeeping Floor Manager
Mandalay Bay
09.2019 - 06.2022
Status Board Operator
Mandalay Bay Resort & Casino Las Vegas
11.2012 - 09.2019
High School Diploma -
Samoa College