Angelo Williams
Food and Beverage specialist
Orlando,FL
Summary
I started my journey over 19 years ago workIng for the walt DIsney company up untIl the covid hit. I love deal with guest and making magical experiences, i treat guest if they were my own family. I'm a great team player, i help out with food running and greeting and seating guest when necessary. i go above and beyond to give to best guest experience i can from start to finish. i consider myself a top earner in my service enviorment. 01/2005
I currently work for loews hotel Universal where i continue to provide excellent service to all patrons
Overview
19
19
years of professional experience
16
16
years of post-secondary education
Work History
Food and Beverage Specialist
Loews Hotels
Orlando, FL
01.2022 - Current
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Identified issues, analyzed information and provided solutions to problems.
- Gained extensive knowledge in data entry, analysis and reporting.
- Self-motivated, with a strong sense of personal responsibility.
- Applied effective time management techniques to meet tight deadlines.
- Excellent communication skills, both verbal and written.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked effectively in fast-paced environments.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Organized and detail-oriented with a strong work ethic.
- Gained strong leadership skills by managing projects from start to finish.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Boosted revenue by expanding the establishment''s selection of premium spirits and specialty cocktails
Food and Beverage Specialst
WALT DISNEY WORLD ORLANDO
Orlando, FL
01.2005 - 12.2019
- Provide table service
- Answer menu questions
- Make drink recommendations
- Maintain table appearance
- Course food items appropriately
- Perform side work and end-of-shift closeout tasks
- Warmly greet guests, anticipate needs, and remain available throughout the dining experience
- Pioneered appetizer sales contest which generated additional [what %] in sales and cultivated an environment of friendly competition and teamwork between colleagues
- Quickly clean and set tables to maximize table turnover and restaurant efficiencies
- Time Management Attention to detail
- Team player Food and wine knowledge
- Adaptable and proficient in learning new concepts quickly and efficiently
- Identified issues, analyzed information and provided solutions to problems
- Gained extensive knowledge in data entry, analysis and reporting
- Proven ability to learn quickly and adapt to new situations
- Acted as a team leader in group projects, delegating tasks and providing feedback
- Demonstrated strong organizational and time management skills while managing multiple projects
- Developed strong organizational and communication skills through coursework and volunteer activities
- Worked effectively in fast-paced environments
- Demonstrated a high level of initiative and creativity while tackling difficult tasks
- Demonstrated leadership skills in managing projects from concept to completion
- Gained strong leadership skills by managing projects from start to finish
- Worked flexible hours across night, weekend, and holiday shifts
- Passionate about learning and committed to continual improvement
- Paid attention to detail while completing assignments
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
- Trained new staff members on company policies and procedures.
- Maintained stock levels of cups, lids, straws, and condiments throughout shift.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Greeted and seated guests to provide friendly and welcoming experience.
Education
EMT
Orlando Technical College - Mid Florida Tech
Orlando, FL 01.2005 - 01.2019
Associate of Arts - Fine Arts
Valencia Community College
Orlando, FL 01.2005 - 12.2006
Skills
Dependable and Responsible
Timeline
Food and Beverage Specialist
Loews Hotels
01.2022 - Current
Food and Beverage Specialst
WALT DISNEY WORLD ORLANDO
01.2005 - 12.2019
Associate of Arts - Fine Arts
Valencia Community College
01.2005 - 12.2006
EMT
Orlando Technical College - Mid Florida Tech
01.2005 - 01.2019