Angelica Jiles
Indianapolis,IN
Summary
Dedicated Human Resources professional bringing 26 years of expertise in benefits administration, recruitment and staff development. Talented in bridging gaps between labor forces and management to achieve objectives. Driven and decisive with passion for building and retaining highly effective teams.
Overview
26
26
years of professional experience
Work History
Store Human Resources Manager
Meijer
10.2023 - Current
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Organized and led staff orientation programs and training to promote collaboration.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
People Leader
Walmart Pharmacy Central Fill 7611
05.2023 - 09.2023
- Opened the new Walmart Central Fill location in Plainfield and implemented the best business practices
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Discovered and resolved complex employee issues that affected management and business decisions.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Coordinated technical training and personal development classes for staff members.
- Devised hiring and recruitment policies for 300 employee company.
- Liaised between multiple business divisions to improve communications.
Community Engagement Manager
Amazon Pharmacy
07.2022 - 03.2023
- Develop a deep understanding of Amazon Pharmacy’s immediate and long-term hourly workforce staffing needs, developing strategies and tactics in partnership with internal and external partners to meet those needs in an innovative, efficient, systematic, and measurable manner using KPI analytics
- Monitored trends in data and performed A/B testing to deliver increased engagement.
- Assist with coordinating the management of ongoing relationships with existing partners and, where relevant, leverage those relationships to more significant collective impact
- Develop and manage financial reporting and tracking of strategic partnership activities
- Supported the analysis and tracking of key metrics to evaluate partnerships and relationships' immediate and long-term success using the ServiceNow platform
- Participated in coordinating and delivering course content and training programs or initiatives
- Ensured participants were uploaded into applicable learning platforms and ran virtual learning technology as a producer to support distance learning
- Support increasing goodwill and knowledge of hourly job opportunities with national, state, and local influences through experiential learning opportunities (e.g., tours, speaking engagements, and workshops)
- Partner with internal stakeholders, such as recruiting and sourcing management teams; military recruiters; public policy teams (state and local); public relations teams; local operations and HR teams, diversity and inclusion teams, etc., to ensure alignment
- Collaborated with community content and development teams to drive improvements to offerings.
- Launched calendar of engagement activities for members.
Sr. Administrative Assistant III
UPS, United Parcel Service
09.2019 - 06.2022
- Served as a proactive business partner to senior management, guiding the development of performance, customer, and market-driven organizations while preparing the weekly inventory and management reports
- Managed all aspects of payroll and timecards, training and operational compliance, and vendor relations
- Developed and maintained procedures for new hires' training operations
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
Human Resources Supervisor
UPS, United Parcel Service
06.2017 - 09.2019
- Identified and interpreted broad multidisciplinary perspectives and related them to individual components using
- ServiceNow software
- Processed parts invoices, ensured timely payments, and managed disputes and escalated matters
- Managing all Union employee payroll and employee uniform inventory with vendors (Aramark Services)
- Providing office support by preparing and coordinating information for internal and external contacts and other tasks as assigned by Supervisor and or Manager
- Created job aids and tools to support post-course learning and on-the-job training
- Ensured training programs were integrated with TMS and provided the capability to track, report, and evaluate
- Interacted and communicated with multiple students through e-mails, virtual platforms, phone, instant messages, etc., to give instructions, address questions and follow up on assignments and deadlines, Managed the administration and communication of UPS HR policies, procedures, and programs regarding employment, employee relations, safety, reporting and record-keeping, training, and other HR functions
- Led onboarding efforts, coaching and training programs, and orientation seminars
- Assisted with investigations and conducted research based on direction from senior leadership
- Lead New Hire orientation and Plant Tours (ongoing)
- Lead focus groups for continuous staff retention
- Work collaboratively with other HR team members and maintain a working knowledge of different roles in the function
- Applied a range of knowledge and expertise in assigned Human Resources program areas sufficient to carry out the assigned duties and responsibilities, advise the HR community in complex regions and subjects, and develop and deliver technical training
- Liaised between multiple business divisions to improve communications.
- Created job aids and tools to support post-course learning and on-the-job training
- Ensuring training programs are integrated with TMS and provide the capability to track, report, and evaluate
- Maintained human resources regulatory compliance with local, state, and federal laws.
Benefits/Payroll Analyst
Ascension Ministry Service Center
01.2017 - 09.2019
- Provided tactical administration of all benefit programs, including new hire enrollments, life event changes, verifying eligibility, deductions, claim adjudication, and more
- Update and coordinate annual enrollment activities, including developing enrollment packages
- Managed all associate data, audited and consolidated elections, verified eligibility, and sent required files to third- party administrators and vendors
- Provide Level 2 customer service support for health ministries and their associates, successfully resolving any issues, routine and escalated, and maintaining information in various systems
- Reviewed time records for 325 employees to verify accuracy of information.
Human Resources Instructor
Brown Mackie College
01.2016 - 01.2018
- Provided competency-based education aligned with the BMC/EDMC model of curricula and supported the BMC style of system delivery
- Designed and delivered effective class instruction by developing instructional plans and activities to meet course competencies, support lesson objectives, and have the approved education
- Participated in coordinating and delivering course content and training programs or initiatives
- Ensured participants were uploaded into applicable learning platforms and ran virtual learning technology as a producer to support distance learning
- Monitored and tracked student attendance, engagement, and participation throughout a multi-track, multi-modality training program
- Assisted in the review/assessment of the current curriculum working with subject matter experts to ensure that courses meet intended objectives and requirements
- Maintained student tracking systems, ensuring accuracy in compliance with mandated program policy
- Applying knowledge and expertise in assigned Human Resources program areas is sufficient to carry out duties and responsibilities, advising the HR community in complex regions and subjects, and developing and delivering technical training
- Interpreted and evaluated data, training surveys, needs, and competency assessments to identify developmental needs and create, maintain, and revise orientation/development plans
- Identified, developed, and managed access to information sites, learning tools, and training opportunities.
Human Resource Manager/HRBP
Ryan Consulting Group
08.2016 - 12.2016
- Project)
- Successfully revised and updated Employee Handbook and all included Company Policies and Procedures
- Created and implemented SharePoint Learning Management System and rolled out corporate training
- Also served as SME for a Performance Management 360 Lead and Transformational project
- Responsible for a 1.2 million dollar budget
- Cut costs by $350k using transformational methods with a team 3 leaders
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Completed the project in less than three weeks.
Organizational Effectiveness Leader
Anthem
05.2016 - 06.2016
- (6-week project)
- Served as lead over 75,000+ employees as Succession Planning Analyst/Lead
- Partnered with HRBP by transforming Performance Management systems
Program Director
AYS
09.2014 - 03.2015
- Directed AYS before and aYer school program in compliance with National Afterschool Association (NAA) Standards for Quality School Age Care and the Council on Accreditation (COA)
- Resolved invoice entry exceptions, including EDI pre-edit errors, recycled vouchers, etc
- Managed all pending and denied vouchers, parent fees, and payment account records
- Provide on-the-job training for new and current employees and coordinate employee timekeeping/payroll through.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Interpreted and evaluated data, training surveys, needs, and competency assessments to identify developmental needs and create, maintain, and revise orientation/development plans
- Identified developing and managing access to information sites, learning tools, and training opportunities
- Advising on capabilities and limitations of existing technologies, systems, and platforms used within AYS to support HR communications and training, such as web-based, SharePoint, Teams, Blackboard, Adobe, TMS, etc
- Developed marketing plans for a wide variety of audiences addressing HR-related programs.
Education
Master of Science - Business Management
Indiana Wesleyan University
Indianapolis, IN08.2003
Bachelor of Arts - General Education
Indiana University
Skills
- Recruiting Events
- Community Activities
- Public Speaking
- Customer Engagement
- Staff Meetings
- Corrective Actions
- New Hire Orientation
- Specialized HR Projects
- Benefits Administration
- Policy and Procedure Development
- Personnel File Management
Timeline
Store Human Resources Manager
Meijer
10.2023 - Current
People Leader
Walmart Pharmacy Central Fill 7611
05.2023 - 09.2023
Community Engagement Manager
Amazon Pharmacy
07.2022 - 03.2023
Sr. Administrative Assistant III
UPS, United Parcel Service
09.2019 - 06.2022
Human Resources Supervisor
UPS, United Parcel Service
06.2017 - 09.2019
Benefits/Payroll Analyst
Ascension Ministry Service Center
01.2017 - 09.2019
Human Resource Manager/HRBP
Ryan Consulting Group
08.2016 - 12.2016
Organizational Effectiveness Leader
Anthem
05.2016 - 06.2016
Human Resources Instructor
Brown Mackie College
01.2016 - 01.2018
Program Director
AYS
09.2014 - 03.2015
Master of Science - Business Management
Indiana Wesleyan University
Bachelor of Arts - General Education
Indiana University