Angel S Alice-Silva
San Antonio,TX
Summary
As a Network technician at a young age , i have learned a lot . My father (Angel Alicea) has work this field for about 15-20 years , so this gave me a chance to learn the field and create a passion for it as well . I have worked with companies, private businesses , and much more due to the connections my father has , in experience i have about 4 years of experience . I have learn how run cables , prep and install switches battery packs(power supply) access points , i have learn how to cable ether net cables (cat 5,cat 6,cat 7), I have worked with projectors and speakers installation and troubleshooting , how to install security cameras such as ring doorbells too ,I have also work with fiber cable and troubleshooting it too . I speak english and spanish i am very fluent in both. I am a very friendly,productive, and respectful person .
Overview
5
5
years of professional experience
Work History
Network Technician
Netsync Network Solutions
San Antonio, TX
01.2023 - 01.2024
- Presented network systems training and information to employees.
- Set up and installed network cabling infrastructure.
- Handled equipment repairs and related trouble reporting.
- Provided assistance in developing backup strategies for critical business data stored on the network.
- Completed post-installation tests, checking functionality.
- Created detailed reports regarding system and network performance metrics.
- Received and prioritized support requests to maximize resource utilization.
- Communicated technical information in easily understood terms to non-technical individuals.
- Assisted with the design of local area networks as well as wide area networks.
- Read and understood network printouts to locate facility equipment.
- Analyzed network issues, developing fixes and troubleshooting problems to maintain organizational effectiveness.
- Terminated Cat6 cable connectors and modular plugs.
- Maintained positive working relationship with fellow staff and management.
- Developed new methods for improving system efficiency and reliability.
- Trained team members and users in newly implemented and emerging technology to enhance business productivity.
- Performed variety of clerical and administrative duties pertaining to on-site support.
- Troubleshot problems related to [Type] network infrastructure and performance.
- Collaborated with IT teams when necessary to ensure proper implementation of projects.
- Installed and repaired network fiber optic cables, Ethernet cables and other networking cabling and conduits.
- Tested and evaluated network systems to eliminate problems and make improvements.
- Analyzed system logs to detect potential issues and prevent service outages.
- Installed wiring, cabling and devices to establish, repair and improve network operations.
- Maintained records of repairs, upgrades, installations and other maintenance activities.
- Conducted research into networking technologies or products that could improve operational efficiencies.
- Performed troubleshooting activities to identify and repair equipment failures or configuration issues.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated with others to discuss new opportunities.
- Worked with cross-functional teams to achieve goals.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Recognized by management for providing exceptional customer service.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Understood and followed oral and written directions.
- Planned and completed group projects, working smoothly with others.
- Maintained schedule of class assignments to meet deadlines.
- Tested wiring installations and circuits for resistance factors.
- Provided guidance and training to junior technicians when required.
- Advised teammates on installation, expansion and logistics for optimum installations and upgrades.
- Read and interpreted blueprints to determine what materials and tools would be needed for assembly.
- Installed physical wire and cable systems for telephone, entertainment and linked home security services.
- Used air hoses and proper solutions to clean components.
- Troubleshot complex wiring issues to identify and resolve system malfunctions.
- Suggested ways to improve production and solve problems to supervisors.
- Completed work order installations according to regulatory codes, requirements and safety guidelines.
- Documented all installation activities following established protocols.
- Assisted new employees with assembly tasks to maintain production levels.
- Educated fellow workers on assembly instructions and procedures.
- Installed, tested, and maintained wiring systems in accordance with electrical codes.
- Repaired damaged wires using splicing techniques such as twisting, soldering or crimping.
- Utilized a variety of hand tools including pliers, screwdrivers, strippers.
- Drilled holes in specified equipment locations to provide openings for wiring.
- Documented findings from wiring installation tests.
- Inspected and diagnosed wiring installations and issues to maintain safety.
- Distributed materials, supplies and subassemblies to work areas.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided timely, courteous, and knowledgeable responses to information requests.
- Resolved customer issues quickly and efficiently while maintaining a professional attitude at all times.
- Placed outbound collections calls daily to approximately [Number] account holders.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
CCTV and Network Technician
Private Business
Houston, TX
01.2019 - 01.2021
- Implemented preventive maintenance activities on all CCTV components as scheduled.
- Instructed customers on device's proper use and maintenance to extend life of equipment.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Installed, configured and maintained CCTV surveillance cameras and related equipment.
- Ensured compliance with industry standards when installing new systems or making changes to existing ones.
- Performed troubleshooting of various network-related problems including routers, switches, hubs.
- Communicated technical information in easily understood terms to non-technical individuals.
- Built secure wireless networks using appropriate encryption techniques for enhanced security.
- Monitored real-time traffic data from all connected devices to detect any anomalies or irregularities.
- Tracked material and equipment inventory, upkeep and maintenance.
- Tested and evaluated existing network systems for performance, security and reliability issues.
- Analyzed network issues, developing fixes and troubleshooting problems to maintain organizational effectiveness.
- Met with clients to discuss security features, needs and service costs.
- Installed, tested and serviced alarm systems to determine correction functionality.
- Handled equipment repairs and related trouble reporting.
- Maintained inventory records of all hardware components used in the installation process.
- Inspected fire and security alarm systems for both commercial and residential customers.
- Terminated Cat6 cable connectors and modular plugs.
- Read and understood network printouts to locate facility equipment.
- Provided technical support to customers for CCTV and network systems.
- Set up and installed network cabling infrastructure.
- Deployed IP Cameras at designated locations according to project requirements.
- Leveraged [Software] skills to input and compile data gathered from various sources.
Education
High School Diploma -
Judson High School
Converse, TX02-2024
Skills
- Network installations
- Preventive Maintenance
- Helpdesk Administration
- User Training
- Cable Termination
- Staff Assistance
- Component Installation
- Hardware Replacement
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Network Technician
Netsync Network Solutions
01.2023 - 01.2024
CCTV and Network Technician
Private Business
01.2019 - 01.2021
High School Diploma -
Judson High School