Creative higher education thought leader committed to helping students connect with valuable financial aid programs. Dedicated to obtaining maximum contributions for each student from institutional, governmental and private financial aid programs. Proponent of connecting with community organizations to discover deserving students in need of financial assistance, access, and career success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hi, I’m
Angel S. McAllister
Indianapolis,IN
Summary
Overview
8
years of professional experience
Work History
Indiana Commission for Higher Education
Director of Financial Aid Support Center
09.2019 - Current
Job overview
- Collaborate with community-based organizations to increase economic diversity of applicant pools.
- Monitor and assess results of postsecondary programs and services to identify and capitalize on potential improvements.
- Design financial aid reward packages, aligning contents with individuals' monetary and logistical needs.
- Communicate with prospective students to illustrate available financial aid opportunities.
- Offer guidance and direction for financial aid offices and ensure all processes are properly functioning for colleges.
- Communicate with college financial aid community about financial aid retrieval processes and coordinate all training webinars for ISFAA community.
- Attend Commission meetings and strategize ways to make financial aid easily accessible for all Hoosiers.
- Work directly with Associate Commissioners on financial aid programs, student communication, internal software programs, and program implementation.
- Guide and support faculty and staff in development of new programs.
- Collaborate with community-based organizations to increase economic diversity of applicant pools.
- Review financial aid appeals, issuing secondary and final judgments on award packages.
- Confer with educators to rebalance classes, increase resource utilization, and integrate new technology.
- Counsel students and parents about financial aid options and program details.
- Improve policies and procedures to maximize student safety and campus security.
- Author presentations and documentation for distribution to current and prospective students.
Indiana Commission For Higher Education
Student Support Manager
09.2017 - 09.2019
Job overview
- Built rapport with community partners, college financial aid offices, and other state constituents
- Thoroughly reviewed and managed the financial aid appeals process and committee.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Monitored employee and customer interactions to assess quality of service.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Analyzed customer service data to identify trends, identify solutions and improve customer experience.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Defined clear targets and objectives and communicated to other team members.
Indiana Commission For Higher Education
Student Support Specialist
08.2016 - 09.2017
Job overview
- Communicated directly with students, parents, and high school counselors about state financial aid programs and policies
- Assisted families with applying for the 21st Century Scholars Program and provided information about all other state aid programs
- Responded to student facing emails within 48 business hours and triaged phone calls as needed.
TRIO Upward Bound, IUPUI
Academic Themed Saturday Teacher
09.2016 - 04.2018
Job overview
- Created lesson plans and coached students through their transition from high school to college
- Challenged students with college readiness material, ACT and SAT preparation work, and empowered them to conduct open conversations with their peers about their future.
- Implemented reading and writing workshops to increase student literacy and support school reading programs.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Created and developed lesson plans to meet students' academic needs.
Carpe Diem Learning Systems
Instructional Coach
07.2015 - 07.2016
Job overview
- Generated innovative techniques to engage students in worldwide issues
- Analyzed student performance, motivated students through technicalchallenges, and answered cognitive questions to assure success in the digitaldelivery portions of the Carpe Diem model
- Communicated with parentsdaily about students' progress.
Education
Indiana University - Purdue University IndianapolisIndianapolis, IN
Ph.D from EducationUrban Education Studies
2025
University Overview
Indiana Wesleyan UniversityMarion, IN
Master of Public Administration
2018
University Overview
Indiana University - Purdue University IndianapolisIndianapolis, IN
Bachelor of Arts
2015
University Overview
Skills
- Public Speaker
- Relationship Cultivator
- Financial Aid Expert
- Employer Strategist
- Operations Management
- Thought Leader
- Education Advocate
- Critical Issues Researcher
- Social Media Strategist
- Marketing Campaigns
Additional Information
Additional Information
- Conferences: SHEEO Conference & Convening, NASGAP Conference, ISFAA Member
- Owtspoken Girl, Inc. CEO/Program Director
- Pageants: Miss Collegiate Indy Scholarship, Miss Black & Gold Scholarship, Miss Congeniality, Pure Miss America Sweetheart 2017, Miss Black Indiana USA 2019, Miss Black Indiana Ambassador 2020, Miss Indianapolis for America Strong 2022
Timeline
Director of Financial Aid Support Center
Indiana Commission for Higher Education
09.2019 - Current
Student Support Manager
Indiana Commission For Higher Education
09.2017 - 09.2019
Academic Themed Saturday Teacher
TRIO Upward Bound, IUPUI
09.2016 - 04.2018
Student Support Specialist
Indiana Commission For Higher Education
08.2016 - 09.2017
Instructional Coach
Carpe Diem Learning Systems
07.2015 - 07.2016
Indiana University - Purdue University Indianapolis
Ph.D from EducationUrban Education Studies
Indiana Wesleyan University
Master of Public Administration
Indiana University - Purdue University Indianapolis
Bachelor of Arts
Similar Profiles
Adi Vika LalaciwaAdi Vika Lalaciwa
Cleaner and Office Support at Higher Education CommissionCleaner and Office Support at Higher Education Commission
Daniel PettwayDaniel Pettway
Summer Apprentice Intern at Alabama Commission on Higher EducationSummer Apprentice Intern at Alabama Commission on Higher Education
Michelle RuppertMichelle Ruppert
Health Sciences Program Administrator at WV Higher Education Policy CommissionHealth Sciences Program Administrator at WV Higher Education Policy Commission
Jordan StoneJordan Stone
Customer Service Representative at United AirlinesCustomer Service Representative at United Airlines
SHERMAN ALLEN IIISHERMAN ALLEN III
Parts Sales Coordinator at Model 1 Commercial Vehicles, Inc.Parts Sales Coordinator at Model 1 Commercial Vehicles, Inc.