Hi, I’m
ANGEL RAMIREZ
Manager/Business Development
251 Hickory Street, Chicago Heights,IL
Summary
Professionally trained and licensed sales professional/Executive Assistant with extensive background in all aspects of the accounting, administrative/clerical, marketing and the sales environments. Expertise in providing overall management and leadership in order to achieve goals, increase revenue and decrease expenses. Strong interpersonal skills with the ability to communicate effectively with employees on all levels. Successful negotiator and coaching skills. Proficient with most Apple and all Microsoft software programs including Word, Excel, Power Point, Access and Outlook. Bilingual, Spanish.
Overview
21
years of professional experience
Work History
State Farm InsuranceChicago, IL
Executive Agent Liaison-LSA/ Agency Manager
11.2018 - 08.2024
Job overview
- Licensed to sell auto, life, health, fire and special insurance policies
- Professionally licensed to sell IRA’s and special retirement plans & estate planning
- Proactively work with customer and affiliates to assist in determining needs and protecting assets
- Overall Open to Close operations of agency
- Responsible for writing Insurance renewals
- Responsible for handling all office claims
- Responsible for maintaining privacy for clients
- Review of all LIFE applications and review of medical table ratings
- Create leads from incoming calls
- Research properties and new business
- Assist with developing targeted marketing strategies
- Attend outside networking functions
- Assist in planning and expediting trade events with corporate
- (Fería de la mujer, SteerClear)
- Promptly and courteously answering a 5 line phone system
- Accurately take messages as well as promptly responding to incoming correspondence for myself as well as the agent
- Respond to internet leads/quote requests
- Advisor to current reporting regulations and legal requirements
- Manage a team of 12
- Recruitment of coachable employees
- Update employee schedule weekly to ensure a proper flowing office
- Address employee complaints, disputes, write-ups and employee discipline
- Accurately update employee/client database
- Maintain lobby area friendly and inviting
- Schedule travel arrangements for agent
- Plan/launch successful office marketing events
- Handle incoming and outgoing mail/packages
- Heavy errand running for agent- personal/office.
Elite Staffing (Primary Staffing)Chicago, IL
Employment Services Coordinator
02.2011 - 11.2018
Job overview
- Facilitated cross-functional collaboration among departments during periods of organizational restructuring, ensuring smooth transitions for all parties involved.
- Create job order forms
- Maintain applicant tracking systems
- Recruiting reports
- Assist in the day-to-day administration of marketing
- Public relations and advertising initiatives to attract potential customers and retain existing ones for the agency's clients.
- Scout new employer contracts leading to increased revenue
- Conducted thorough assessments of clients'' skills, interests, and goals to effectively guide them towards appropriate career paths.
- Implemented innovative solutions to address common barriers faced by job seekers, such as transportation
- Streamlined processes for increased efficiency in managing clients'' job search efforts.
- Maintained accurate records of all client interactions through diligent documentation practices.
- Reviewed timesheets for anomalies and worked with supervisors to correct issues.
- Established positive working relationships with employers by demonstrating commitment to their workforce needs and advocating for our clients as valuable candidates.
- Matched clients to open positions based on skills and work requirements.
- Collaborated with local employers to identify job opportunities for clients.
- Recruited top talent to maximize profitability.
- Liaised between multiple business divisions to improve communications.
- Enhanced overall client experience by consistently providing prompt follow-up communication after initial consultations.
- Built strong relationships with local employers to identify job opportunities for clients, resulting in successful placements.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
CSIWestchester, IL
Medical Billing and Collections Coordinator
06.2003 - 03.2011
Job overview
- Collaboratively work with Sales teams, management, and other departments to ensure unsurpassed customer service for account requirements
- Contacting health insurances such as Humana, Aetna, and Medicare/Medicaid, various workers compensation unions to inform and resolve past due balances accordingly
- Implemented training courses for new recruits
- Contact patients to make them aware of their account balances, settling on a claim with the patient or re billing insurance with proof of patient’s eligibility for the time of service
- Responsible for managing seven Advocate hospitals accounts as well as meeting or exceeding assigned monthly goals
- Managed UIC hospital, generating approximately $87k in past due accounts within a quarter
- Professionally trained in HIPPA rules and regulations
- Expertise in all aspects of the collection process
- Proposed and implemented new ideas to help expedite the payment process resulting in overall profitability
- Developed and maintained key contacts within the various providers resulting in the ability to process more claims.
Education
ABRC & State of IL Licensing
University of Illinois At Chicago
B.S Business Management from Business Management
01.2008
Cristo Rey Jesuit High School
Graduate
01.2003
Skills
- Bi-lingual - Spanish
- Awarded Top Life Producer – 2019
- Awarded Top Producer – 2020
- Awarded Top Service Agent – 2019-2021
- Assisted Krystin Cook-Turner ‘s State Farm Insurance Agency to reach Chairman’s Circle (Highest agency level recognition with vacation awarded)
- Received the highest “recuperation” award – 2019
- Experience in aspects of Accounting’s accounts receivables and payables
- Experience in all aspects of the Administrative, Accounting and Sales environments
- Proficient with advanced versions of Microsoft Word, Excel, Power Point, Access and Outlook Apple software knowledge
- Typing 65 wpm
- Strong Interpersonal and communication skills
- Extremely punctual, proactive, organized, responsible, and works well under tight deadlines and always a team player
- Public Speaking
- Problem-solving skills
- Career Growth Strategy Development
- Business Development
- Contract Negotiation Expertise
- Problem-Solving Skills
- Time Management
- Customer Complaint Resolution
- Personnel Recruitment
- Conflict Resolution
- Interviews and Evaluations
- Collective Bargaining Agreements
- Customer Needs Determination
- Critical Thinking
Timeline
Executive Agent Liaison-LSA/ Agency Manager
State Farm Insurance
11.2018 - 08.2024
Employment Services Coordinator
Elite Staffing (Primary Staffing)
02.2011 - 11.2018
Medical Billing and Collections Coordinator
CSI
06.2003 - 03.2011
ABRC & State of IL Licensing
University of Illinois At Chicago
B.S Business Management from Business Management
Cristo Rey Jesuit High School
Graduate