Angelus Mcbean
New Haven,CT
Summary
Knowledgeable Guest Service Representative experienced in busy settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Overview
5
5
years of professional experience
Work History
Guest Advocate
Target
11.2021 - 03.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Electrical Store Associate
Home Depot
05.2020 - 10.2021
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Performed inventory control, such as counting and stocking merchandise.
- Assisted customers by finding items quickly to boost store rates.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Customer Service
Walmart
04.2018 - 08.2020
- Handled calls promptly and with courteous professionalism.
- Completed call documentation while speaking with customers.
- Processed orders, service requests and applied information to customers.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
Education
High School Diploma -
James Hillhouse High School
New Haven, CT06.2020
Skills
- Keen Observer
- Computer Proficiency
- Membership Registrations
- Retail store support
- Conflict resolution techniques
- Stocking and Replenishing
Timeline
Guest Advocate
Target
11.2021 - 03.2023
Electrical Store Associate
Home Depot
05.2020 - 10.2021
Customer Service
Walmart
04.2018 - 08.2020
High School Diploma -
James Hillhouse High School