Knowledgeable Guest Service Representative experienced in busy settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Overview
5
5
years of professional experience
Work History
Guest Advocate
Target
11.2021 - 03.2023
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Investigated and resolved customer inquiries and complaints quickly.
Educated customers about billing, payment processing and support policies and procedures.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Electrical Store Associate
Home Depot
05.2020 - 10.2021
Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
Performed inventory control, such as counting and stocking merchandise.
Assisted customers by finding items quickly to boost store rates.
Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
Customer Service
Walmart
04.2018 - 08.2020
Handled calls promptly and with courteous professionalism.
Completed call documentation while speaking with customers.
Processed orders, service requests and applied information to customers.
Maintained working knowledge of products, accounts, representatives, tools and systems.