Angel Via Delgado
West Covina,CA
Summary
Collaborative team player seeking challenging and dynamic work environment. Offers proactive and pre-emptive approach to effectively meet customer needs. Shares negotiation and conflict resolution skills. Adaptable virtual assistant with extensive experience providing first-class results. Meets job demands and deadlines through diligent work-ethic and dedication to quality. Detail-orientated and adept at making critical decisions, managing deadlines and conducting team reviews. With expertise in analysis and quantitative problem-solving skills, dedicated to company growth and improvements.
Overview
3
3
years of professional experience
Work History
Virtual Assistant
Production Designer
10.2022 - 03.2023
- Performed administrative tasks, document management and report development for inter-departmental use.
- Helped less experienced staff manage daily assignments.
- Planned lifecycle elements of business travel, including taxis, parking, hotels and flights.
- Booked meeting and event spaces, ensuring equipment requirements, catering and necessary supplies were prepared in advance.
- Provided day-to-day administrative support, improving overall business efficiency.
- Booked and paid for business travel and accommodation, communicating booking information to relevant staff.
Order Processor
OrdrAi
01.2022 - 05.2022
- Met customers' needs by determining and recommending in-stock merchandise or services and disclosing offers and discounts to encourage volume purchases.
- Checked incoming orders for completeness, forwarding incomplete orders to backend employees for additional processing and verification.
- Calculated total charges for goods or services and shipping costs and requested remittances from clients before placing orders.
- Repeated customer orders for verification before placing and processing orders on POS systems, minimising erroneous order placement.
- Communicated estimated delivery time to customers and informed guests of delays and reevaluated times to keep clients calm.
Customer Service Representative
Concentrix
06.2020 - 10.2020
- Addressed customer service enquires quickly and accurately.
- Assisted customers with product-related questions, feedback and complaints.
- Processed and issued product orders and service upgrades for customers.
- Maximised customer satisfaction by resolving service issues promptly.
- Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
- Monitored customer surveys and feedback to develop corrective actions for service-related issues.
- Assisted in fulfilment of customer orders placed in person, via email, online and by telephone.
Education
Diploma of Higher Education - Accountancy
Philippine School of Business Administration
2019
Skills
- Call handling
- Administrative support
- Business travel bookings
- Information compiling
- Event planning
- Event coordination
- Organization and efficiency
- Administrative operations
- Travel arrangements
- Travel booking
- Shipping and receiving
- Sorting mail
Timeline
Virtual Assistant
Production Designer
10.2022 - 03.2023
Order Processor
OrdrAi
01.2022 - 05.2022
Customer Service Representative
Concentrix
06.2020 - 10.2020
Diploma of Higher Education - Accountancy
Philippine School of Business Administration