Angely Arache
Miami,FL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Teleperformance USA
01.2024 - Current
- Enhanced customer satisfaction by addressing and resolving complex inquiries in both English and Spanish languages.
- Streamlined communication for non-English speaking customers, providing accurate translations of company policies and product information.
- Maintained high levels of customer satisfaction through empathetic listening, timely problem resolution, and personalized attention.
- Contributed to a positive work environment by fostering collaboration and open communication among diverse team members.
- Provided exceptional support to customers experiencing technical difficulties by troubleshooting issues and liaising with IT departments as needed.
Server
Mango Tropical Cafe Inc
03.2018 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Customer Service Representative
Alorica
09.2021 - 10.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Associate of Science - Medical Assisting
Florida Vocational Institute
Miami, FL06.2021
High School Diploma -
Dynamic Learning Center
San Juan,Puerto Rico06.2015
Skills
- Sales Expertise
- Retail Sales Customer Service
- Order Fulfillment
- Microsoft PowerPoint
- Microsoft Excel
- High-Volume Environments
- Call Center Operations
- CRM Systems
- Spanish Interpreting
- Online Chat
- Customer Service and Assistance
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Reference
Martin Ferreira :609- 892-6070
Wayne Smith :786-303-8299
Timeline
Customer Service Representative
Teleperformance USA
01.2024 - Current
Customer Service Representative
Alorica
09.2021 - 10.2023
Server
Mango Tropical Cafe Inc
03.2018 - Current
Associate of Science - Medical Assisting
Florida Vocational Institute
High School Diploma -
Dynamic Learning Center