Angely Badia
Homestead,FL
Summary
Customer Service Representative
Detail-oriented professional with strong technical skills, the ability to learn concepts quickly, focused and excels at prioritizing, completing multiple tasks simultaneously, solid time management and interpersonal skills to achieve all goals. Seeking an opportunity of increased responsibility in which I can apply and further my skills, experience and education.
Overview
5
5
years of professional experience
2
2
Languages
Work History
Customer Service Representative/ Front Desk
C&C Family Care
12.2022 - 12.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Boosted customer retention by promptly handling complaints and providing appropriate solutions.
- Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Assisted in training new hires, sharing best practices in customer service protocols specific to the healthcare industry.
- Reduced patient wait times while improving satisfaction levels through efficient problem resolution skills tailored to each unique situation.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
Front Desk Medical Receptionist/Director of Human Resources
Gonzalez Health Services Corp.
08.2018 - 11.2022
- Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Handled financial transactions related to copayments or self-pay fees while adhering to company policies regarding payment collection.
- Increased accuracy in data entry tasks by regularly updating patient demographics and insurance information.
- Provided vital support during peak hours by efficiently handling walk-ins, check-ins, and appointment scheduling duties.
- Improved office efficiency by organizing and maintaining accurate patient files and records.
- Collaborated with other team members on specific projects aimed at improving overall office organization and workflow efficiency.
- Assisted with insurance verification tasks, expediting the billing process for both patients and providers.
- Reduced errors in medical recordkeeping by meticulously reviewing documentation for accuracy before filing or distributing it.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Understood, interpreted and mediated human resources inquiries to support administration of human resources policies, procedures and programs.
- Assisted human resources professionals with workforce development.
- Coordinated facilities management, human resources and payroll.
- Oversaw clinic financial management, recruitment and human resources.
- Reviewed human resources paperwork for accuracy and completeness.
- Oversaw and managed hiring process and assisted human resources.
- Coordinated itineraries and scheduled appointments for human resources staff.
Education
Bachelor of Arts - Psychology
Florida International University
Miami, FL2024
Certificate - Information Technology
Miami Dade College
Miami, FL2018
Skills
- Excellent quantitative skills
- Critical thinker
Microsoft Office Applications (Excel, Word, PowerPoint, Access, Outlook), Windows and Internet sources
*Excel - worksheets for staff scheduling, product tracking spreadsheets and equipment maintenance
*Word - staff policy, client communications, SOPs, training, orientation documents and meeting minutes
- Excellent research skills
- Detail oriented
- Microsoft Word, Excel, PowerPoint
- Planning/coordinating
- Team leadership
- Organizational planning
Timeline
Customer Service Representative/ Front Desk
C&C Family Care
12.2022 - 12.2023
Front Desk Medical Receptionist/Director of Human Resources
Gonzalez Health Services Corp.
08.2018 - 11.2022
Bachelor of Arts - Psychology
Florida International University
Certificate - Information Technology
Miami Dade College
Skills
10 key touch, Accounting, attention to detail, basic, billing, Interpersonal, Critical Thinking, client, clients, Customer Service, Database, equipment maintenance, Managerial, Access, Excel, Microsoft Office Applications, Outlook, PowerPoint, Windows, Word, Organizing, researching, Research, Sales, scheduling, spreadsheets, Supervisory, team-player, Teamwork
Skills
10 key touch, Accounting, attention to detail, basic, billing, Interpersonal, Critical Thinking, client, clients, Customer Service, Database, equipment maintenance, Managerial, Access, Excel, Microsoft Office Applications, Outlook, PowerPoint, Windows, Word, Organizing, researching, Research, Sales, scheduling, spreadsheets, Supervisory, team-player, Teamwork
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