Angely Díaz
Miami,FL
Summary
Self motivated and fully bilingual in English and Spanish, with a strong background in the Customer Service and Human Resources department. Proficient in documenting important to confidential information. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill paired with outstanding active listening and multitasking abilities.
Overview
4
4
years of professional experience
Work History
Human Resources
True Care Home Services
Miami, FL
09.2023 - 02.2024
- Assisted human resources managers with employee development.
- Explained human resources policies and procedures to employees.
- Assisted human resources through prescreening and interviewing of potential employees.
- Assisted human resources departments with recruiting and hiring new employees.
- Worked closely with human resources (HR) to safeguard confidential employee data.
- Prepared or maintained employment records using human resources management system software.
- Trained local and remote employees on technical, business and human resources topics.
Customer Service Representative
The Bold Look
Miami, FL
08.2022 - 09.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Consulted with customers to resolve service and billing issues.
Customer Service Representative /Party Host
Trampoline High
Miami, FL
05.2021 - 08.2022
- Developed strong customer relationships to encourage repeat business.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Mentored new employees on procedures and policies to maximize team performance.
Cashier Supervisor
Pinecrest Bakery
Miami, FL
05.2020 - 04.2021
- Trained new hires in the use of POS systems, store policies and procedures, safety protocols, and customer service expectations.
- Organized and managed daily cashier operations, ensuring accuracy of all financial transactions.
- Resolved customer complaints quickly and professionally, communicating with customers via email or phone as needed.
- Maintained an organized work environment by stocking shelves and cleaning up after each shift.
- Analyzed daily sales reports to identify any discrepancies or errors in order entry or payment processing.
Education
High School Diploma -
Felix Varela Senior High School
Miami, FL05-2022
Skills
- Human Resources Management
- Work space Coordination
- Problem Resolution
- Paperwork Processing
- Customer consulting
- Team Development
- Fast Learner
Languages
English
Full Professional
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Human Resources
True Care Home Services
09.2023 - 02.2024
Customer Service Representative
The Bold Look
08.2022 - 09.2023
Customer Service Representative /Party Host
Trampoline High
05.2021 - 08.2022
Cashier Supervisor
Pinecrest Bakery
05.2020 - 04.2021
High School Diploma -
Felix Varela Senior High School
Similar Profiles
VAHE BASMADJIANVAHE BASMADJIAN
Senior Sales Coordinator at TRUE CARE HOME HEALTH SERVICESSenior Sales Coordinator at TRUE CARE HOME HEALTH SERVICES
Angelica RiveraAngelica Rivera
Senior Branch Manager at True Care Home CareSenior Branch Manager at True Care Home Care
Diana Gan XuDiana Gan Xu
Eligibility Retention Specialist at True Care Home Health CareEligibility Retention Specialist at True Care Home Health Care