Overview
Work History
Education
Skills
Timeline
Generic

Angely Guzman

Overview

7
7
years of professional experience

Work History

Customer Service Representative/Tax Preparer

H&R Block Tax Svc
01.2017 - 03.2020
  • As a Tax Preparer, I was responsible for assisting my clients in filing tax returns, contacting the IRS on their behalf and answering tax related questions
  • My responsibilities as a Customer Service Representative comprised of making appointments, processing monetary transactions and filing company paperwork.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Laboratory Assistant

University of Florida
04.2021 - 07.2023

Tropical Fruit and Plant Genetics

  • Used CRISPR cas-9 technology to modify vanilla plant genomes in order to improve crop production and yield.
  • Prepared cultivation media to assist my mentor with micropropagation.
  • Did DNA testing on a variety of tropical fruits. This includes using NanoDrop and Gel Electrophoresis technology to determine the
    viability of certain DNA samples.
  • Worked to develop a new, innovative and cheaper method of Cymbidium mosaic virus testing along side my mentor using PCR technology.

Research Assistant

University of Florida
10.2021 - 12.2023
  • Carry out experiments and research according to protocols laid out by primary researchers.
  • Traveled to field sites to collect and record data and samples as appropriate to specific objectives of study.
  • Collected and logged experimental data while utilizing various laboratory techniques such as NanoDrop and Qubit quantification for accurate DNA concentration measurement. I also conducted PCR amplification, DNA extraction, and gel electrophoresis to amplify and analyze specific DNA sequences.
  • Worked both independently and collaboratively in fast-paced laboratory environment.

Education

Bachelor of Science - Microbiology And Cell Science

University of Florida
Gainesville
12.2023

Skills

  • Proficient in data collection, analysis, and documentation using various laboratory techniques
  • Bilingual: English/ Spanish
  • Complaint Resolution
  • Sales Expertise
  • Computer Proficiency
  • Staff Education and Training
  • Proficient in Microsoft

Timeline

Research Assistant

University of Florida
10.2021 - 12.2023

Laboratory Assistant

University of Florida
04.2021 - 07.2023

Customer Service Representative/Tax Preparer

H&R Block Tax Svc
01.2017 - 03.2020

Bachelor of Science - Microbiology And Cell Science

University of Florida
Angely Guzman