Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Angely Lugo

Brooklyn,NY

Summary

Dynamic customer service professional with experience at VXI Global Solutions, adept at managing high call volumes while ensuring customer satisfaction. Proven ability in data entry and analysis, demonstrating adaptability and efficiency. Recognized for enhancing patient care as a Home Health Aide, contributing to improved rehabilitation outcomes.

Overview

4
4
years of professional experience

Work History

Customer Care Representative

VXI Global Solutions- AT&T BLUE
06.2025 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Utilized CRM systems to accurately track customer interactions and update account information.

Security Supervisor

Lead Security Group
11.2023 - Current
  • Conducted regular patrols of facility to detect and deter security threats.
  • Recorded incident reports with detailed accounts of occurrences.
  • Monitored alarm systems and CCTV footage to enable prompt attention and response.
  • Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
  • Obtained client information and added information to database efficiently.

Home Health Aide Nurse's Assistant

Platinum Home Health Care
08.2021 - 05.2025
  • Enabled faster rehabilitation progress by working alongside physical therapists to implement prescribed exercise routines safely at home settings.
  • Supported meal planning efforts for dietary-restricted individuals by preparing nutritious meals that adhered to doctor-prescribed guidelines.
  • Assisted in maintaining an organized schedule for patients'' appointments, ensuring punctuality for critical visits with healthcare providers.
  • Contributed to higher patient comfort levels by organizing personal spaces and providing assistance with bathing, grooming, and dressing tasks.

Education

Associate of Applied Business - Business Administration And Management

SUNY Jefferson
Watertown, NY
12-2018

Skills

  • Customer service
  • Inbound customer service
  • Data entry/ analysis
  • Call center experience
  • Adaptability and flexibility

Languages

Spanish
Full Professional

Timeline

Customer Care Representative

VXI Global Solutions- AT&T BLUE
06.2025 - Current

Security Supervisor

Lead Security Group
11.2023 - Current

Home Health Aide Nurse's Assistant

Platinum Home Health Care
08.2021 - 05.2025

Associate of Applied Business - Business Administration And Management

SUNY Jefferson

Similar Profiles

CREATE PROFILE