Angelya Parker
Pearland,TX
Summary
Energetic professional with 16 plus years of experience in property management specialize in accounting, Houston Housing programs and detailed eviction process. Hardworking, educated, and willing to go the extra mile to complete any task.
Overview
11
11
years of professional experience
Work History
Operations Manager
Big Sky Evictions
Houston, TX
05.2021 - 06.2023
- Supervised operations staff and kept employees compliant with company policies and procedures
- Developed systems and procedures to improve operational quality and team efficiency
- Developed and maintained relationships with external vendors and suppliers
- Introduced new methods, practices, and systems to reduce turnaround time
- Increased profit by streamlining operations
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms
- Trained new employees on proper protocols and customer service standards
- Trained and guided team members to maintain high productivity and performance metrics
- Assisted in recruiting, hiring and training of team members
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines
- Led hiring, onboarding and training of new hires to fulfill business requirements
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
- Maintained computer and physical filing systems
- Updated reports, managed accounts, and generated reports for company database
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Assistant Property Manager/Housing Specialist
Judwin Properties, Parker
Houston, TX
04.2015 - 04.2021
- Collected monthly assessments, rental fees, deposits and payments.
- Developed strong, professional relationships with residents by delivering exemplary service and engagement.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements.
- Conducted tours of vacancies with prospective tenants.
- Educated clients on lease and rental agreements.
- Communicated with housing managers and rental agencies on behalf of clients.
- Maintained residential tenancy agreements for renewal or termination following program guidelines.
Leasing Manager
Rcmi Properties
Pearland, TX
04.2012 - 01.2014
- Showed tenants around properties, highlighting features and redirecting concerns to capture the interest
- Maintained thorough, accurate, and compliant records for internal and regulatory audits
- Received, checked, and processed applications for new leases Marketed and advertised vacancies on media and advert channels to attract potential tenants
- Ran background checks on potential tenants to evaluate criminal records and credit statuses
- Reviewed agent activities to check performance and optimize approaches
- Conducted surveys of the property market to obtain information on current trends
- Wrote and filed reports each day on current leasing activities recommended clarifications and changes in program policies to the director of property management
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems
- Offered strong customer service skills, keeping customers satisfied
Education
04.2022
National Apartment Leasing Professional Certification -
01.2019
Skills
- Proficiency in Houston Housing (S8), Housing Inspections, Harris County Housing and other city programs, Fair housing
- Regulations, City and county regulations, Tenant and eviction laws, Supervising experience, Staff Management, Staff
- Training, Organizational skills, Communication skills, Customer service, Computer skills, Complex problem solving,
- Property tours, Tenant issue resolution, Time management, Oral and written communication, Contract negotiation,
- Application process proficiency, Effective leader, Deadline-oriented, Computer literacy
- Staff Management
- Team Leadership
- Staff Training
- Goal Setting
References
References Jodi Hamilton 281-513-5891 7 Years known (Professional)
Hanna Stark 832-782-3038 4 Years known (Professional)
Rose Warner 832-918-6332 4 Year known (Personal)
Chrystal Swaggard 281-467-9880 6 years known (Personal)
Timeline
Operations Manager - Big Sky Evictions
05.2021 - 06.2023
Assistant Property Manager/Housing Specialist - Judwin Properties, Parker
04.2015 - 04.2021
Leasing Manager - Rcmi Properties
04.2012 - 01.2014
Basic Academy of Orleans - ,
Lamar Institute of Technology - National Apartment Leasing Professional Certification,