Summary
Overview
Work History
Education
Skills
Timeline
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Angelya Parker

Angelya Parker

Pearland,TX

Summary

Experienced property management professional with over 20 years of expertise in accounting, Houston Housing programs, and eviction procedures. Proven track record of achieving excellent outcomes, maintaining regulatory compliance, and fostering positive tenant interactions. Proactive and meticulous leader with exceptional operational, customer service, and team management skills.

Overview

20
20
years of professional experience

Work History

Resident Account Specialist( Remote)

IRT Living
08.2023 - 01.2025
  • Managed resident accounts for assigned communities, ensuring accuracy and compliance.
  • Collected rents, controlled delinquencies, and facilitated resident payment plans.
  • Processed and posted Security Deposit Accountings (SODAs) efficiently.
  • Oversaw legal document preparation, eviction processes, and virtual court appearances.
  • Collaborated with Accounting to resolve month-end discrepancies.
  • Ensured compliance with Fair Housing laws and landlord-tenant regulations.
  • Participated in staff training sessions to continually enhance knowledge and skills in collections.
  • Collaborated with property management team to streamline processes for more efficient operations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Operations Manager (Remote)

Big Sky Evictions
05.2021 - 06.2023
  • Supervised operational staff, improving efficiency and adherence to policies.
  • Streamlined workflows to enhance profitability and reduce turnaround times.
  • Trained and onboarded employees, ensuring optimal productivity and performance.
  • Negotiated vendor contracts to achieve cost-effective terms.
  • Managed office inventory, reporting, and database operations for seamless functionality.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Trained and guided team members to maintain high productivity and performance metrics.

Assistant Property Manager / Housing Specialist

Judwin Properties
04.2013 - 04.2021
  • Collected rental payments, security deposits, and fees while maintaining accurate records.
  • Strengthened tenant relationships through proactive service and conflict resolution.
  • Educated tenants on lease terms, policies, and housing program compliance.
  • Conducted property tours and facilitated smooth move-ins and move-outs.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Resolved conflicts between tenants regarding noise, encroachments, and parking.
  • Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
  • Kept accurate records of all resident and tenant correspondence.
  • Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
  • Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
  • Collaborated with legal department on eviction proceedings when necessary; following proper protocols and documentation requirements laid down by law.
  • Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.

Leasing Manager

RCMI Properties
04.2012 - 01.2014
  • Marketed and leased properties through strategic advertising.
  • Conducted background and credit screenings for prospective tenants.
  • Maintained compliance records for internal and regulatory audits.
  • Provided detailed leasing reports and market trend analyses.
  • Resolved tenant inquiries with exceptional customer service.
  • Collected, completed, and processed lease applications.
  • Built strong relationships with clients through exceptional customer service, resulting in increased lease renewals.
  • Optimized unit turnover times by working closely with maintenance staff to prioritize repairs and cleaning tasks.
  • Developed marketing strategies to attract new tenants, ultimately improving occupancy rates.
  • Established key relationships with potential leasers and renters.
  • Managed daily and weekly marketing and leasing plans.
  • Mentored new leasing agents, providing guidance on industry best practices and improving overall team performance.

Education

High School Diploma -

Basic Academy of Orleans
Houston, TX

Skills

  • Property Management
  • Yardi
  • Section 8 Compliance
  • QuickBooks
  • Salesforce
  • Adobe Acrobat
  • Contract Negotiation
  • Internal Audits
  • Recruiting & Training
  • Team Supervision
  • Office Management
  • Communication
  • Customer Service Excellence
  • Microsoft Excel
  • Administrative Support
  • Property tours and inspections
  • Strong communication skills
  • Telephone and email etiquette
  • Fair housing regulations
  • Tenant issue resolution
  • Tenant relations
  • Payment collection
  • Payment management
  • Rent collection
  • Housing regulations
  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Attention to detail
  • Multitasking
  • Flexible and adaptable
  • Dependable and responsible
  • Calm under pressure
  • Organizational skills

Active listening

Critical thinking

Data entry

Customer relations

Problem resolution

Relationship building

Computer proficiency

Conflict resolution

Complaint handling

Payment processing

Client relations

Customer satisfaction measurement

Professional telephone demeanor

Follow-up skills

Call management

Paperwork processing

Team development

Documentation

Microsoft Office Suite

Customer relationship management (CRM)

Decision-making

Computer skills

Organization and time management

Excellent communication

Multitasking Abilities

Timeline

Resident Account Specialist( Remote)

IRT Living
08.2023 - 01.2025

Operations Manager (Remote)

Big Sky Evictions
05.2021 - 06.2023

Assistant Property Manager / Housing Specialist

Judwin Properties
04.2013 - 04.2021

Leasing Manager

RCMI Properties
04.2012 - 01.2014

High School Diploma -

Basic Academy of Orleans

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Angelya Parker