ANGELYA POMAR
Fairfield,CA
Summary
Seasoned in enhancing customer experiences and streamlining operations, my tenure at Burlington honed my skills in conflict resolution and process optimization. Leveraging a blend of meticulous organization and a calm demeanor, I excel in roles requiring multitasking and prioritization. My background includes significant achievements in improving operational efficiency and customer satisfaction.
Overview
9
9
years of professional experience
Work History
Receptionist/Cashier
Roseville Powersports
Roseville, US
01.2021 - 03.2022
- Greeted customers, answered general questions and directed to appropriate locations.
- Updated and recorded customer or client information to maintain accounts.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Computed purchases and received and processed cash or credit payment.
- Completed paperwork and documentation for sales transactions including contracts, warranties and registration forms.
- Maintained inventory records of vehicles available for sale.
- Completed day-to-day duties accurately and efficiently.
Warehouse Repair Technician (Temp.)
Horizon Personnel (Verifone)
Lincoln, US
02.2020 - 12.2020
- Diagnosed system malfunctions and identified solutions to resolve technical issues.
- Reassembled equipment, completing inspections, testing or repairs.
- Repaired malfunctioning systems by replacing defective components or making necessary adjustments.
- Ensured compliance with safety standards when performing repairs or servicing equipment.
- Tested repaired products for proper operation prior to returning them to customers.
Warehouse Clerk (Temp.)
Staffing Network (JonDo)
Rocklin, US
02.2018 - 12.2019
- Tracked inventory levels, handling aspects of shipping and receiving and kept accurate records.
- Rejected deliveries containing damaged items or shortages and corresponded with shipper to rectify issues.
- Packed, sealed or affixed postage to prepare materials for shipping.
- Ensured safety compliance standards were met at all times while working in the warehouse environment.
- Updated inventory and production information using warehouse management systems and scanner guns.
- Wrapped finished products for storage or shipment using shrink wrap machine or other wrapping equipment.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
Assistant Manager, Customer Service
Secrets Boutique
Fairfield, US
06.2016 - 08.2017
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Explained benefits, features, and recommendations to maximize client retention.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed inventory and supplies to ensure materials were available when needed.
- Printed labels and tags for for-sale merchandise.
- Developed and implemented display plans to maximize product visibility.
- Restocked shelves with current merchandise in attractive displays to promote sales.
Customer Service Supervisor
Burlington
Vacaville, US
08.2013 - 05.2016
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Resolved escalated customer disputes in a timely manner while maintaining good relationships with customers.
- Computed balances, totals or commissions to support accounting team.
- Trained new customer service representatives on company policies and procedures.
- Evaluated and authenticated returns, exchanges and voids.
- Utilized various software and tools to streamline processes and optimize performance.
Education
High School Diploma -
Fairfield High School
05-2012
Skills
- Appointment scheduling
- File management
- Meticulous and organized
- Multitasking and prioritization
- Data entry
- Positive and professional
- Calm demeanor
- Data inputting
- Office supply inventory control
- Recordkeeping and bookkeeping
Personal Information
Authorized To Work: US
Timeline
Receptionist/Cashier
Roseville Powersports
01.2021 - 03.2022
Warehouse Repair Technician (Temp.)
Horizon Personnel (Verifone)
02.2020 - 12.2020
Warehouse Clerk (Temp.)
Staffing Network (JonDo)
02.2018 - 12.2019
Assistant Manager, Customer Service
Secrets Boutique
06.2016 - 08.2017
Customer Service Supervisor
Burlington
08.2013 - 05.2016
High School Diploma -
Fairfield High School