Angelyn Garo

• Customer Service Special Order Coordinator (Takes and places customer special orders as required) (Places orders promptly and follows up regularly with applicable Buyer Vendor) (Advises customer of delivery and updates status of order as necessary)
• Customer Service Western Union Representative
• Performs a variety of duties in connection with NEX internal and external customer services operations.
• Interacts with customers and coworkers in a friendly and professional manner which includes adhering to NEX dress codes uniform standards and assisting supporting sales team members to the maximum extent possible.
• Works as part of a sales team to provide service which anticipates and exceeds customer expectations.
• Greets and provides specialized services to customers.
• Performs transactions quickly efficiently and professionally.
• Provides the following representative services
• Provides layaway services. Explaining layaway policies and requirements.
• Provides refunds merchandise exchanges and price adjustments in accordance with NEX policy.
• Computes cost and takes required deposit.
• Advises customer of delivery and updates status of order as necessary.
• Monitors status of rain checks issued to customers.
• Tracks orders and delivery.
• Advises customers of receipt of merchandise and arranges for pickup delivery.
• Adjusts selling price and computes necessary accounting documentation.
• Assisted customers in opening NEXCARD accounts.
• Provided applications and basic program information.
• Assists customers with questions regarding their accounts such as available balances credit limits etc.
• Accepts NEXCARD payments.
• Becomes knowledgeable in NEX store policies including Richter Merchandising System functions and operation merchandise returns price matching check cashing rain checks etc.
• Is empowered and responsible for resolving customer problems and complaints consistently tactfully and intelligently ensuring customer satisfaction as the end result.
• Nonroutine issues are immediately referred to a higher level associate having authority to resolve the matter.
• Communicates information to customers knowledgeably and legibly.
• Follows up on commitments and handles all details necessary to successfully complete the sales encounter.
• Thanks customers for their patronage.
• Reviews stock assortments and communicates regularly with supervisor store manager etc. regarding additions deletions customer preferences needs and problems etc.
• Participates in department meetings and actively seeks to exchange ideas regarding improvements in customer service job performance achievement of store department sales goals etc.
• As required performs cash register transactions.
• Performs all types of cash register transactions cash charge check layaway gift certificate etc. in an accurate and procedurally correct manner. -
• Shops the competition to become familiar with commercial sector retail store sales events policies best practices etc.
• Advises customers of upcoming sales events and services available throughout the Navy Exchange such as gift wrapping engraving delivery gift certificates etc.
• Maintains a high level of awareness in assigned areas and offers excellent customer service to all patrons internal and external in order to deter theft.
• Completes paperwork associated with merchandise inventory movement price adjustments customer returns cash register operation etc. accurately and completely.
• Assists in training new associates in store programs and policies as assigned.
• Performs other related duties as assigned
• Contributed to positive team culture, driving motivation and productivity among peers.
• Delivered exceptional service by consistently meeting or exceeding performance metrics for quality, speed, and accuracy.
• Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
• Increased customer satisfaction by addressing and resolving complex issues effectively.
• Attended monthly sales meetings and quarterly sales trainings.
• Handled customer inquiries and high volume calls to solve billing and ordering problems, independently resolving issues.

Main Job Tittle: Combat Engineer

• Operated various heavy machinery for construction tasks under diverse environmental conditions.
• Conducted thorough maintenance checks on vehicles and equipment, reducing downtime due to malfunctions.
• Placed explosives and performed mine-sweeping activities on land.
• Directed installation and removal of minefields in combat operations areas, often working under time constraints and in volatile geographic areas.
• Trained new recruits on proper equipment usage and safety protocols, increasing overall unit proficiency.
• Trained in conflict resolution among subordinates, equals and superiors.
• Ensured the safe disposal of hazardous materials by following strict guidelines and procedures.
• Maintained 100% accountability of assigned equipment
• Worked in dirty and uncomfortable conditions, sometimes in dangerous, deployed locations.
• Developed tactical strategies based on terrain analysis to optimize mission success rates and minimize risks.
• Worked weekends and long hours
• Performing basic combat construction and reconnaissance missions.
• Conduct mobility, counter-mobility and survivability in support of combat forces

Placed into Section 3 (AKA S3) (Training Officer) (Office)

• Handles personnel administration
• Assisted in reconnaissance missions, gathering valuable intelligence for strategic planning purposes.
• Prepared and submitted personnel, ordnance and operational reports
• Coordinated with unit leadership and direct superiors for taskings and managed subordinates to execute.
• Assists the battalion commander in planning, preparation, conduct, and supervision of all events and training activities of the battalion
• keeps the commander advised on the progress of events and training
• Prepare and post weekly training schedules and maintain training files
• Develop and publish letters of instruction for special training or ceremonial events