Angelyn Diaz
Lynwood,CA
Summary
Dynamic and reliable barista with exceptional customer service skills honed at 85c Bakery Cafe. Proven ability to enhance customer satisfaction through personalized beverage preparation and effective problem-solving. Recognized for maintaining cleanliness and organization while training new team members, contributing to a positive and efficient work environment.
Overview
1
1
year of professional experience
Work History
Barista
85c Bakery Cafe
02.2025 - Current
- Prepared high-quality beverages and baked goods following established recipes.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in training new baristas on equipment operation and beverage preparation techniques.
- Managed cash register operations, accurately processing transactions and handling payments.
- Collaborated with team members to optimize workflow during peak hours for efficient service delivery.
- Developed knowledge of menu items to enhance customer recommendations and drive sales.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
Seasonal Associate
Amazon
12.2024 - 01.2025
- Managed and sorted heavy inventory and incoming packages
- Operated different belts and scanners
- Worked together efficiently with many different coworkers
- Cross trained on different roles
- Always went above quota
- Perfected attendance
- Always wore appropriate work safety and followed dress codes
Education
High School Diploma -
Lynwood High School
12124 Bullis Rd, Lynwood, CA 9026206.2023
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Adaptive and creative
- Order taking
- Cash register operation
- Safe food handling
- Beverage preparation
- Menu memorization
- New hire training
- Drink customization
- Team collaboration
- Speedy and efficient
- Customer service
- Adaptable and flexible
- Reliable and dependable
- Cleaning and sanitizing
- Multitasking
- Flexible schedule
- Relationship building
- Coordinating orders
Timeline
Barista
85c Bakery Cafe
02.2025 - Current
Seasonal Associate
Amazon
12.2024 - 01.2025
High School Diploma -
Lynwood High School