Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Angelyner Soto

Nashville,TN

Summary

Dependable server successful in providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration, and resolving customer, waitstaff, and management issues.

Overview

6
6
years of professional experience

Work History

Server

Butchertown Hall
03.2022 - Current
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.

Server

Olive Garden
06.2020 - 04.2022
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.

Server Shift Leader

Waffle House
04.2017 - 06.2020
  • Oversaw daily operations of service team, delegated tasks, and trained new staff.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Kept register accurate through correct billing, payment processing, and cash management practices.

Education

BBA - Business Administration

Middle Tennessee State University
Murfreesboro, TN
12.2023

Associate of Science - Psychology

Nashville State Community College
Clarksville, TN
05.2021

Skills

  • Menu Memorization
  • Natural Leadership
  • Hospitality Service Expertise
  • Customer Service and Rapport

Accomplishments

  • Supervised team of 15 staff members.
  • Completion of MTSU Institute of Leadership Excellence class of 2023

Languages

Spanish
Native or Bilingual

Timeline

Server

Butchertown Hall
03.2022 - Current

Server

Olive Garden
06.2020 - 04.2022

Server Shift Leader

Waffle House
04.2017 - 06.2020

BBA - Business Administration

Middle Tennessee State University

Associate of Science - Psychology

Nashville State Community College

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Angelyner Soto