Angelynn Kunesch
Abingdon,MD
Summary
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
Friendly's Restaurant
Perry Hall, MD
03.2020 - Current
- Created reports on sales trends, inventory levels, and financial data.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Communicated regularly with customers to gain insights into their needs.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
Customer Service Supervisor
Wawa
Edgewood, MD
04.2022 - 01.2024
- Ensured all customer inquiries were handled in accordance with company standards and regulations.
- Communicated regularly with other departments regarding any changes in policy or procedure that may affect customers.
- Developed policies and procedures for handling incoming calls, emails, complaints, returns, refunds.
- Trained new customer service representatives on company policies and procedures.
Education
High School Diploma -
Edgewood High School
Edgewood, MD05-2024
Skills
- Operations Management
- Cost Reduction
- Product and service knowledge
- Employee Performance Evaluations
- Sales monitoring
- Employee Scheduling
- Recruitment and hiring
- Money Handling
Certification
- servesafe certified
Timeline
Customer Service Supervisor
Wawa
04.2022 - 01.2024
Assistant Manager
Friendly's Restaurant
03.2020 - Current
High School Diploma -
Edgewood High School
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