Angely Rodriguez
Miami,FL
Summary
Accustomed to providing individualized service and work. Proficient in filling, clerical work, specifications of management reservations, updating accounts, and bookkeeping. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision.
Overview
7
7
years of professional experience
Work History
Details Clerk/Funeral Director Assistant Intern
Vista Funeral Home
03.2021 - Current
- Knowledge of legal procedures -comply with strict federal and state regulations. Constantly update their knowledge and adapt to changes accordingly, whether they involve paperwork or more hands-on aspects of the job timely reports and prepare presentations/proposals as assigned.
- Communicate well with families who are grieving or in a state of emotional distress.
- Produce and distribute correspondence memos, letters, faxes, and forms
- Assist in the preparation of regularly scheduled reports/permits
- Handle multiple projects
- Greet and assist visitors to the office
Admin and Clerical Specialist
San Jose Memorial Plan Funeral Home
08.2020 - 04.2021
- Supports managers and employees through a variety of tasks related to organization and communication of funeral home needs.
- Coordinate office activities and operations to secure efficiency and compliance to company policies
- Submit timely reports and prepare presentations/proposals as assigned
- Support budgeting and bookkeeping procedures
- Create and update records and databases with personnel, financial and other data
Guest Service Representative
Carnival Cruise Lines
05.2017 - 05.2020
- Planned coverage needs and organized services to support incoming special events
- Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate
- Arranged accommodations and travel plans for visitors and presented updated itineraries
- Maintained financial accuracy by collecting deposits, fees and payments
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
Education
Associate of Science -
Miami Dade College
Miami, FLHigh School Diploma -
North Miami Senior High School
North Miami, FL06.2014
Skills
- Admin/Clerical Work
- Invoicing
- Cash Handling
- Operational improvement
- Supervision
- Client Needs Assessment
- Scheduling
- Product Knowledge
- Relationship development
Languages
Spanish
Full Professional
Timeline
Details Clerk/Funeral Director Assistant Intern
Vista Funeral Home
03.2021 - Current
Admin and Clerical Specialist
San Jose Memorial Plan Funeral Home
08.2020 - 04.2021
Guest Service Representative
Carnival Cruise Lines
05.2017 - 05.2020
Associate of Science -
Miami Dade College
High School Diploma -
North Miami Senior High School