Lakshmi Sanchara
Queens,NY
Summary
Dedicated bi-lingual [Spanish/English] service representative with industry experience. Solid team player with proven skills to build an easy rapport with customers, have positive demeanor and is known to keep the work environment safe. Specialized in the areas of quality, speed – believe in doing it right the first time, articulate and energetic, service to people, process improvement and growing in business
Overview
8
8
years of professional experience
Work History
Medical Assistant
The Women Health Pavilliom
Lynbrook, New York
10.2024 - Current
- Processed cash, check, and credit/debit card payments with 100% accuracy, resulting in zero discrepancies in balance sheets over a six-month period
- Issued receipts, refunds and change in a timely and efficient manner, resulting in a 95% customer satisfaction rating for checkout experience
- Resolved customer complaints and guided them through the checkout process, resulting in a 20% improvement in customer loyalty and repeat business
- Answer constant flow of coworkers’ questions for effective team success
- Inspected equipment to ensure proper working order prior to use on patients.
- Administered injections, medications and treatments as directed by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Collected samples from patients for laboratory testing purposes.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Organized patient charts before each day's clinic sessions began.
- Cleaned and maintained medical equipment following procedures and standards.
- Documented notes during patient visits.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Incorporated outside records into charts and EHR.
- Measured vital signs and took medical histories to prepare patients for examination.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Organized charts, documents and supplies to maintain team productivity.
Customer Service- floor worker
Amazon
NY
01.2023 - 01.2024
- Communicated with supervisors regarding back-order availability
- Answer constant flow of coworkers’ questions for effective team success
- Prepare work orders and assemble items for shipping
- Receive and put away inventory as directed
- Report discrepancies on the order / lack or inventory
Nail Technician
Divas Nail Salon
01.2020 - 01.2021
- Fully licensed nail technician
- Provide quality nail care service & advise on proper care of nails
- Build last relationships through excellent customer service skills
- Conduct all money exchange for my clients
Cashier
Ideal Supermarket
Brooklyn
01.2018 - 01.2019
- Prepared /process money gram for customers
- Performed exchange and returns of specific items
- Help or direct customers to find items they need
- Resolve queries & assist customers on the self-check out
- Perform monetary exchange
Education
Certificate - Medical Assistant
Austin Medical Assistant Training
08.2024
High School Diploma -
Franklin D. Roosevelt High School
Skills
- Excellent Customer Service
- Time Management
- Refunds and Exchange
- Leadership
- Order Taking & Payment Collection
- Multi-Tasking
- Interpersonal skills
- Great Communication Skills
- Good listening
- Electronic health records
- Patient care
- Vital signs monitoring
- Laboratory specimen preparation
- Problem solving
- Effective communication
- Team collaboration
- Conflict resolution
- Reliable team player
- Patient relations
- Attention to detail
- Time management
- Workflow optimization
- STD screening
- Specimen labeling
- Sterile technique
- Professionalism
- Friendly, positive attitude
- Dependable and responsible
- Multitasking Abilities
Community Services
Volunteered during high services and special events at the local Hindu Temple.
Timeline
Medical Assistant
The Women Health Pavilliom
10.2024 - Current
Customer Service- floor worker
Amazon
01.2023 - 01.2024
Nail Technician
Divas Nail Salon
01.2020 - 01.2021
Cashier
Ideal Supermarket
01.2018 - 01.2019
Certificate - Medical Assistant
Austin Medical Assistant Training
High School Diploma -
Franklin D. Roosevelt High School
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