Angeneda Curry
Little Rock,AR
Summary
Results-oriented candidate with excellent communication, customer service, and conflict resolution abilities. Focused individual with diverse management skills and extensive background in call center functions. Capable of understanding and expressing sensitive and complex situations with diplomacy. Recognized for delivering exceptional service and efficiently resolving issues to ensure customer satisfaction. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Service Representative Team Lead
TTEC
02.2022 - Current
- Provided ongoing support to team members through mentoring, coaching, and skill development sessions.
- Boosted morale within the team by organizing engaging team-building activities and encouraging open communication among peers.
- Managed escalated customer issues, ensuring swift resolution and maintaining positive relationships with clients.
- Conducted regular performance evaluations, setting clear expectations and providing constructive feedback to support professional growth.
- Monitored team metrics, identifying opportunities for improvement and implementing targeted coaching plans.
- Assisted in recruiting new hires for the customer service department, conducting interviews and making hiring recommendations.
- Improved overall call center performance with effective coaching and feedback to team members.
COVID-19 Contact Tracer/Team Leader
TTEC
09.2021 - 12.2022
- Reduced COVID-19 transmission by effectively identifying and contacting exposed individuals.
- Provided emotional support for distressed individuals during difficult conversations surrounding their potential exposure to COVID19.
- Enhanced community safety, providing clear guidance on isolation and quarantine procedures to exposed individuals.
- Improved contact tracing efficiency with accurate data entry and case management system utilization.
- Supported public health efforts by conducting thorough interviews with confirmed COVID-19 cases.
- Streamlined workflows by collaborating closely with fellow Contact Tracers, fostering a supportive work environment that prioritized accuracy and efficiency.
- Trained new team members on best practices for effective contact tracing procedures, enhancing overall team performance.
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts.
IT Internship
ACDS/PCA technologies
06.2021 - 09.2021
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Utilized strong communication abilities during presentations which led to increased understanding among colleagues regarding project goals and objectives.
- Explored new technologies and approaches to streamline processes.
COVID-19 Contact Tracer
Public Consulting Group, Inc.
07.2020 - 06.2021
- Reduced COVID-19 transmission by effectively identifying and contacting exposed individuals.
- Provided emotional support for distressed individuals during difficult conversations surrounding their potential exposure to COVID19.
- Enhanced community safety, providing clear guidance on isolation and quarantine procedures to exposed individuals.
- Improved contact tracing efficiency with accurate data entry and case management system utilization.
- Supported public health efforts by conducting thorough interviews with confirmed COVID-19 cases.
- Trained new team members on best practices for effective contact tracing procedures, enhancing overall team performance.
Customer Service Representative
TTEC
04.2017 - 05.2019
- Ensures delivery of excellent customer service through fast and accurate processing of orders, communication, and coordinating with other departments to resolve inquires
- First point of customer contact for general inquiries like pricing, products, scheduling etc
- Builds and maintain business relationship with clients by providing prompt and accurate service to promote customer loyalty
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
outside sales representative
trugreen
02.2020 - 05.2020
- Representative corresponding as an ambassador who is responsible for establishing and maintaining good relationships with customers based on the assigned territory
- Must build trust and act as support for prospects, ensuring they lead to potential future sales
- Learn about the different grass, soil, and bugs to better understand the customers lawn
- Knowledgeable about the maps and data in correlation of the location of the customers.
Salesperson/Assistant Manager
02.2012 - 12.2015
- Discuss and develop an action plan with Store Manager (Head Coach) to achieve a consistent 5-star customer experience
- Mentor and develop all team members to uphold Hibbett's standards
- Guides and motivates store team to drive sales through all avenues by maximizing selling behaviors
- Is conscious of and understands inventory, sales statistics, and expenses to ensure successfully reaching goals and maximizing profitability
- Keeps Store Manager (Head Coach) in the know as to inventory movement and customer trends
- Works alongside Store Manager (Head Coach) to understand all aspects of running an efficient store and accepts all day-to-day responsibility in the absence of the Store Manager (Head Coach).
Education
HIGH SCHOOL DIPLOMA -
MAGNOLIA HIGH SCHOOL
05.2010
Some College in General Studies -
Eversity
Skills
- Conflict management
- CRM software knowledge
- Call center experience
- Complaint Handling
- Team coaching
- Issue Resolution
- Inside sales
- Skill Development
- Inbound and outbound calls
- Detail oriented
- Problem solving
- Customer Service
- Sales Experience
- Salesforce
- Data Entry
- Telemarketing
- Communications
- Team Management
- Product Knowledge
- Employee Retention
- Continuous Improvement
- Production goal setting
- Outside Sales
- Recruiting
- Business Development
Certification
Property and Casualty
Timeline
Customer Service Representative Team Lead
TTEC
02.2022 - Current
COVID-19 Contact Tracer/Team Leader
TTEC
09.2021 - 12.2022
IT Internship
ACDS/PCA technologies
06.2021 - 09.2021
COVID-19 Contact Tracer
Public Consulting Group, Inc.
07.2020 - 06.2021
outside sales representative
trugreen
02.2020 - 05.2020
Customer Service Representative
TTEC
04.2017 - 05.2019
Salesperson/Assistant Manager
02.2012 - 12.2015
HIGH SCHOOL DIPLOMA -
MAGNOLIA HIGH SCHOOL
Some College in General Studies -
Eversity