Angenette Lao
Overview
16
16
years of professional experience
1
1
Certification
Work History
Senior Compliance Specialist
Amazon
09.2020 - Current
- Investigates sanction risk escalations including legal and external business partners
- Creates and improves standard operating procedures and job aids to ensure that the compliance program is up to date
- Collaborates with the Advisory team to address process and policy gaps
- Co-led and collaborated with cross-functional teams for the successful implementation of the Appeals Revamp project
- Serves as a subject matter expert on Appeals, providing guidance and support to colleagues across various departments
- Identified gaps in existing compliance processes and recommended updates
- Trains team members on Appeals and reviews case analysis and decisions during the ramp period
- Mentors new team members
- Conducted Compliance Cross Skill Training to new hires
- Worked with the Quality Assurance team on a weekly basis to reduce the team’s deficiency rate
Worklife Service Delivery Specialist
Boeing
05.2019 - 08.2020
- Part of the Worklife Care Team Tier 2 working on escalated complex cases in ServiceNow
- Assisted employees in resolving their issues/requests
- Worked with Worklife Delivery Specialists to update the routing matrix as per the business requirements
- Coordinated with Assignment Group Managers to ensure that cases are being routed correctly to avoid rework
- Contributed new ideas and procedures to improve our team's processes
- Researched resolution for cases outside our matrix guidelines and ensure that the requestor is informed
- Provided guidance to employees and managers on how to utilize our HR self-service system for their own advantage
- Collaborated with HR Integrators and contributes to design an escalation process
- Conducted regular reviews of operations and identified areas for improvement.
- Assisted other HR work groups with their case back log
- Supported Employee Data Management triager in their internal and external routing
HR Coordinator
Boeing
07.2018 - 08.2020
- Part of Worklife Care Team Tier 2 working on escalated complex cases in ServiceNow
- Assisted employees in resolving their issues/requests
- Managed employee relations issues, conducting investigations and providing guidance to managers for resolution
- Increased compliance with labor laws by conducting regular audits of HR policies and procedures
- Worked with Worklife Delivery Specialists to update the routing matrix as per the business requirements
- Coordinated with Assignment Group Managers to ensure that cases are being routed correctly to avoid rework
- Contributed new ideas and procedures to improve our team's processes
- Researched resolution for cases outside our matrix guidelines and ensure that the requestor is informed
- Provided guidance to employees and managers on how to utilize our HR self-service system for their own advantage
- Collaborated with HR Integrators and contributes to design an escalation process
- Assisted other HR work groups with their case back log
- Supported Employee Data Management triager in their internal and external routing
2CHR Test Hub Team Member
Boeing
12.2018 - 04.2019
- Part of the 2CHR Test Hub Team who performed different test scenarios for Workday integrations
- Participated in User Acceptance Testing conducted in January 2019 in Renton with all of the participants from different locations, divisions, roles and groups
- Participated in Service Now early testing to ensure that the system is working properly
- Contributed feedback on Worklife early access testing
- Supported Workday Sandbox and Deep Dives
- Facilitated Readiness Workshops Office Hours and answer questions from our early testers (HR people and Managers)
- Worked with Accenture team to tests Workday business processes to ensure it is working as per Boeing requirements
- Supported CGEM C/E in processing their HRMS transactions including promotions, temporary team lead assignments, transfers, pay increases and other employee movement requests
Human Resources of Record
Boeing
07.2018 - 11.2018
- Assisted employees to find solutions to their work related issues
- Triaged requests and ensure that it goes to the proper HR work group
- Supported walk ups at the Service Center
- Coordinated with HR assignment group triager to ensure the efficiency of routing the requests
- Assisted different types of issues from union representatives, managers, hourly and salaried employees
- Collaborated with HRoR on a weekly basis to share with the team our complex issues, resolutions, lessons learned and things to consider to improve our process
HR Specialist
Amazon
08.2017 - 05.2018
- Responsible for background check initiation for Canada
- Responsible for tier 1 adjudication of background check results for Canada & US
- Conducted audits on Amazon background checks in US and Canada
- Created an automated process of creating background check cases in HR data base
- Supported recruiters and candidates through the background check process
- Audited background checks to ensure compliance and avoid delays in the process
- Ensured Fulfillment Center hires comply with Amazon hiring grid
- Provided reports and status updates to recruiting team
- Verified candidate documents and ensures compliance with country specific laws
- Supported the business through the administration of HR audit and background check programs
Owner
Shopaholicbella
12.2016 - 12.2017
- Managed the business while simultaneously working full time at Amazon
- Posted items for sale to online site
- Worked with clients worldwide, answers queries, takes orders, negotiates prices
- Packed, labelled, and shipped orders internationally
HR Compliance Specialist
Amazon
03.2016 - 11.2016
- Assisted in the development of policies and processes primarily in the area of international background check programs and country specific laws
- Responsible for background check initiation for Asia Pacific countries (APAC) – Australia, China, Hong Kong, India, Indonesia, Japan, Malaysia, New Zealand, Philippines, Singapore, South Korea, Taiwan, Thailand and Vietnam
- Responsible for adjudication of the background check results
- Ensured all hires complied with Amazon hiring policy on background check and local requirements of APAC countries
- Provided reports and status updates to APAC recruiting team
- Verified candidate documents and ensure compliance with country specific laws (APAC)
- Conducted audits on Amazon background check in Europe, Middle East, Africa, Asia Pacific and North America
- Supported Amazon’s commitment to maintain a safe and secure environment for employees, customers and company
- Maintained the comprehensive screening program using a variety of screening tools and methods to determine whether an individual is suitable for employment at Amazon in all non-US countries
Human Resources Manager – Operations
SNC-Lavalin Inc.
05.2014 - 05.2015
- Ensured all required resources were recruited and mobilized in accordance with the project’s schedule
- Ensured all project HR activities were executed in accordance with company policies
- Implemented various project specific human resources management tools e.g
- Reports, forms, HR Information System
- Worked directly with Senior Management solving complex issues for the Middle East Region
- Point of contact of the employees on a daily basis
- Oversaw renewal of insurance policies
- Ensured all activities pertaining to global mobility and immigration were performed as per company policies and in accordance with local Laws and Regulations
- Supported the satellite project offices
- Advised and assisted managers in HR management issues such as salary review process, performance appraisals and disciplinary management
- Handled all legal issues in accordance with the United Arab Emirates Labor Law and Bahrain Labor Law such as employee relations and workplace investigation
Human Resources Coordinator/Global Mobility Advisor
SNC-Lavalin Inc.
01.2011 - 04.2014
- Monitored Manpower Forecasting Levelling (MFL) requirements with project and discipline leads, as well as human resources team
- Optimized the implementation of new hire induction process
- Assisted in the creation of job descriptions
- Assisted in following up on staff offers made to potential employees and ensured the necessary paperwork is in place and communicated properly
- Provided support to employees with general day-to-day queries on any HR policies and procedures
- Ensured an effective level of HR visibility within the office
- Acted as HR Counselor to managers on human resources management procedures and internal policies
- Managed the complete mobilization and demobilization process for temporary and/or regular positions for various projects and assisted our offices in Toronto, UK and France for short term employees
- Ensured that expatriate employees and families were compliant to all Immigration and Labor department requirements
- Ensured to meet the requirements and deadline of the clients and projects
- Team leader in Workday implementation in the region
Human Resources Administrative Assistant
SNC-Lavalin Inc.
07.2008 - 12.2010
- Responsible for new employee orientation induction
- Handled data entry to HR system for more than 600 employees
- Maintained and updated records of local and expatriate employees per company policy and UAE Labor Law
- Acted as Resource Person for employees regarding medical insurance benefits
- Prepared offer letters and assignment conditions for locally hired employees
- Prepared day to day letters such as salary certificates, employment certificates and no objection certificates (NOCs)
- Provided weekly and monthly HR reports to HR Manager and Corporate office in Montreal
Education
Bachelor of Science - Business Administration, Economics
Pamantasan Ng Lungsod Ng Maynila
01.1994
Skills
- Problem Solving
- Communication
- Decision Making
- Time Management
- Due Diligence
- Critical Thinking
- Empathy
- Policy Development
- Detail Oriented
- Cultural Awareness
- Training/Mentoring
- Collaboration
Certification
CGSS (Certified Global Sanctions Specialist), 2023
Languages
English
Full Professional
Tagalog
Full Professional
Arabic
Limited Working
Timeline
Senior Compliance Specialist
Amazon
09.2020 - Current
Worklife Service Delivery Specialist
Boeing
05.2019 - 08.2020
2CHR Test Hub Team Member
Boeing
12.2018 - 04.2019
HR Coordinator
Boeing
07.2018 - 08.2020
Human Resources of Record
Boeing
07.2018 - 11.2018
HR Specialist
Amazon
08.2017 - 05.2018
Owner
Shopaholicbella
12.2016 - 12.2017
HR Compliance Specialist
Amazon
03.2016 - 11.2016
Human Resources Manager – Operations
SNC-Lavalin Inc.
05.2014 - 05.2015
Human Resources Coordinator/Global Mobility Advisor
SNC-Lavalin Inc.
01.2011 - 04.2014
Human Resources Administrative Assistant
SNC-Lavalin Inc.
07.2008 - 12.2010
Bachelor of Science - Business Administration, Economics
Pamantasan Ng Lungsod Ng Maynila