Angenette Washington
Columbia,SC
Summary
Dynamic Assistant Manager with a proven track record at Rack Room, excelling in customer service and team leadership. Enhanced customer satisfaction through effective complaint resolution and improved cash handling accuracy. Recognized for fostering a positive work environment and mentoring staff, driving repeat business and operational efficiency.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Rack Room
03.1999 - 06.2000
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
Assistant Manager
Sams Libby
02.1998 - 03.1999
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Sales Associate
Dillards Department Store
11.1993 - 02.1996
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Education
Bachelor of Arts - Early Childhood Education
Saint Augustine College
Raleigh, NC03-1980
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
Timeline
Assistant Manager
Rack Room
03.1999 - 06.2000
Assistant Manager
Sams Libby
02.1998 - 03.1999
Sales Associate
Dillards Department Store
11.1993 - 02.1996
Bachelor of Arts - Early Childhood Education
Saint Augustine College
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