Angenola Watson
Minneapolis,Minnesota
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
26
26
years of professional experience
Work History
Administrative Assistant
East Side Neighborhood Services
05.2019 - Current
- Manged physical and digital files, monitored and updated reports to coordinate project materials.
- Created new files for new job seekers and input new information.
- Copy job seekers information and set up paperwork for fieldreps.
- Scan and enter new job seekers information into Sharepoint and into GPMS (Grantee Performance Management System).
- Working with older individuals who wants to get back in the work field.
- Assist with diverse people to help communicate their needs.
Inbound/Outbound Customer Service Representative
Indentifix Inc,
09.2013 - 07.2015
- Managed high volumes of inbound / outbound calls in a fast-paced environment to build, cultivate and establish lucrative client relationships.
- Identified costumer needs, clarified information and research issues to provide alternative solutions,
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Coordinated topics with call center scripts to handle consumers questions, delivering appropriate answers.
- Forwarded calls to management if outstanding issue required immediate resolution.
- Complete paperwork within established guidelines to document consumer requests.
- Maintained strong call control and quickly worked through scripts to address problems.
- Accurately documented calls and caller information and made update data.
Administrative Assistant/Assistant Manager
UTC Property Management
06.1998 - 08.2013
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
- Created and maintained databases to track and record customer data.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
No Degree - Digital Certification
Center For Workforce Inclusion
Minneapolis, MN04.2023
Computer And Information Sciences
TCOIC
Minneapolis, MN09.1998
Nursing
MTI College
Minneapolis07.1986
Skills
- Customer Service
- Data Entry
- Computer Skills
- Office Administration
- Administrative Support
- Microsoft Word
- Time Management
- File Organization
- Microsoft Outlook
- Customer and client relations
- Filing
- Clerical Support
- Critical Thinking
- Scheduling
- Customer Relations
- Commercial Postage Machine
- UPS
- FedEX
Timeline
Administrative Assistant
East Side Neighborhood Services
05.2019 - Current
Inbound/Outbound Customer Service Representative
Indentifix Inc,
09.2013 - 07.2015
Administrative Assistant/Assistant Manager
UTC Property Management
06.1998 - 08.2013
No Degree - Digital Certification
Center For Workforce Inclusion
Computer And Information Sciences
TCOIC
Nursing
MTI College
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