Angenor Augustin
Fort Worth,TX
Summary
A customer service professional with over 13 years of experience, now transitioning into tech sales as an SDR/BDR. Skilled in building relationships, resolving client issues, and using CRM tools to drive engagement and retention. Known for a 95% complaint resolution rate and strong communication abilities, excited to apply my expertise in customer service to prospecting, lead generation, and driving sales growth in the tech industry.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Channels Administrator & Account Manager
Granite Telecommunications
05.2014 - 06.2017
- Managed 100+ business accounts, ensuring accuracy and seamless operations through Salesforce.
- Exceeded sales targets by 15% by identifying opportunities for process enhancements.
- Maintained detailed client data, contributing to improved customer retention and satisfaction.
- Recognized as "Top Call Responder" for consistently engaging with and resolving customer inquiries efficiently.
Customer Service Representative
TTEC
10.2020 - 11.2021
- Resolved 95% of customer inquiries efficiently, handling 100+ cases daily.
- Maintained accuracy in customer data management systems, enabling seamless lead follow-ups.
- Identified customer needs and provided tailored solutions, enhancing client trust and loyalty.
Sales Support Specialist
Notary Loan Signing Agent – Self-Employed
11.2020 - Current
- Independently managed and verified documentation, maintaining a 100% compliance rate.
- Developed a streamlined client tracking system, improving operational efficiency by 30%.
- Built strong client relationships, leading to a 40% increase in repeat business.
Education
CourseCareers
Remote, USABachelor of Arts - Health Sciences
Eastern Nazarene College
Quincy, MA05-2013
Skills
- Cold calling
- Goal-oriented mindset
- Customer relationship building
- Lead qualification
- CRM management
- Objection handling
- Leads prospecting
- Email outreach
- Active listening
- Salesforce proficiency
- Social selling
- Excellent communication
Accomplishments
- Implemented document tracking systems, reducing operational errors by 30%.
- Successfully transitioned from customer service to sales, applying relationship-building skills to achieve measurable business growth.
Certification
- LinkedIn Certified Professional—Sales Navigator - LinkedIn Learning.
- HubSpot Sales Software Certification - HubSpot Academy.
Awarded "Top Call Responder" at Granite Telecommunications for consistently exceeding weekly perform
At Granite Telecommunications, I was recognized as the "Top Call Responder" for consistently exceeding weekly engagement metrics over 18 months. This award reflects my strong time management, customer engagement, and problem-solving skills. I managed high call volumes while maintaining quality service, promptly addressing customer needs, and building trust, contributing significantly to team performance and customer satisfaction.
Timeline
Sales Support Specialist
Notary Loan Signing Agent – Self-Employed
11.2020 - Current
Customer Service Representative
TTEC
10.2020 - 11.2021
Channels Administrator & Account Manager
Granite Telecommunications
05.2014 - 06.2017
CourseCareers
Bachelor of Arts - Health Sciences
Eastern Nazarene College