ANGERIA TURNER

• Assisted customers with inquiries and provided product information.
• Resolved customer complaints through effective communication and problem-solving skills.
• Managed high call volumes while maintaining professionalism and courtesy.
• Utilized company software to access customer accounts and update information.
• Educated customers on service features and benefits to improve satisfaction.
• Answered customer inquiries and provided accurate information regarding products and services.

• Administered first aid when required due to injury or illness sustained by an inmate while under supervision.
• Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
• Collaborated with outside agencies such as social workers, psychologists, and probation officers when necessary.
• Reviewed incident reports submitted by subordinates concerning violations of policy or procedure observed during shift changes.
• Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
• Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.

• Assisted customers with completing loan applications and other paperwork.
• Evaluated loan requests and documents to verify accuracy and completeness.
• Managed over 50 customer calls per day.
• Established plans and payoffs for customers' loans, prioritizing control of overall costs.
• Produced detailed reports outlining key issues and proposed solutions.
• Planned, developed, and implemented strategies to convey information with key decision makers.

• Respond to customers, identify customer's issues, provide solutions, converse in a polite and professional manner, and performed data entry
• Assisted customers via inbound calls regarding their account and provided excellent customer service.
• Provided primary customer support to internal and external customers.

• Answer inbound calls to assist and troubleshoot customers' devices
• Offer products to customers, based off of their wants interests and needs
• Resolve any emerging problems that our customers accounts might face with accuracy and efficiency, with excitement to help customers.

• Conduct head counts to ensure that each prisoner was present
• Monitor conduct of prisoners in housing unit, or during work or recreational activities
• Made rounds at specified intervals and conducted head counts and roll calls.
• Prepared, processed and maintained forms, reports, logs, records, and activity journals.
• Booked new inmates into facility and processed inmates for release.

• Monitor the feed and speed of machines during the machining process.
• Set up and operate machine tools to produce precision parts and instruments.
• Observe machine operations to detect any problems or defects in the finished product.
• Unload finished products from machines onto conveyors or other transport systems.
• Check products for accuracy using measuring instruments such as calipers, micrometers, gauges.

• Assist customers by providing information and resolving their complaints
• Processed payments by cash, credit cards, or automatic debit cards
• Greeted customers entering store and responded promptly to customer needs.
• Answer customers' questions and provide information on procedures or policies, while exceeding customers expectations.

Call Center

• Microsoft Excel
• Microsoft Outlook
• Typing +60 WPM
• Troubleshooting
• Law Enforcement
• Supervisor
• Technical Support (Tech savvy)
• Word Processing
• Microsoft Word
• Help Desk
• Operating Systems
• Team Player
• Surveillance
• CERTIFICATIONS AND PROMOTIONS
• CPR Certification and First Aid Certification
• Developed customer service policies and procedures to meet and exceed industry service standards