ANGERIA BROWN
Fort Mill
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level administrative position. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
Work History
Patient Services Specialist
ATRIUM HEALTH URGENT CARE
10.2021 - Current
- Demonstrate exceptional customer service to foster welcoming and professional environment for patients.
- Greet and assist patients with check-in procedures in a timely manner.
- Enter patient demographic and insurance data into electronic medical record system.
- Verify insurance eligibility and coverage for patients.
- Collect patient co-pay and provide receipt to confirm payment.
- Manage patient flow during peak hours, ensuring minimal wait time for both patients and providers alike.
- Assist providers and clinical staff with patient care as needed, especially in emergent situations.
Live Answer Coordinator
TRYON MEDICAL PARTNERS
07.2019 - 10.2021
- Handled high-volume calls while maintaining a professional demeanor and remaining focused on customer needs.
- Streamlined call handling processes for improved efficiency and reduced wait times.
- Registered and scheduled doctor appointments for the patients as well as verified demographic and insurance information.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Improved overall team performance by consistently meeting or exceeding individual call handling metrics.
- Assisted in the training of new employees, sharing best practices and company protocols.
Certified Medical Assistant
NOVANT HEALTH
10.2018 - 06.2019
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
Certified Medical Assistant
ATRIUM HEALTH
03.2016 - 09.2018
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Collected and documented patient medical information such as blood pressure and weight.
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
Patient Services Specialist
ORTHOCAROLINA
08.2013 - 03.2016
- Demonstrated exceptional customer service to foster welcoming and professional environment for patients.
- Greeted and assisted patients with check-in procedures in a timely manner.
- Entered patient demographic and insurance data into electronic medical record system.
- Verified insurance eligibility and coverage for patients.
- Collected patient co-pay and provided receipt to confirm payment.
- Managed patient flow during peak hours, ensuring minimal wait time for both patients and providers alike.
- Assisted providers and clinical staff with patient care as needed.
Education
Business Administration
NORTH CAROLINA CENTRAL UNIVERSITY
Durham, North CarolinaDiploma in Medical Assisting - Medical Assisting
KING’S COLLEGE
Charlotte, North Carolina07.2013
Skills
- Organizational Skills
- Appointment Scheduling
- Team Collaboration
- Adaptability and Flexibility
- Excellent Communication
- Customer Service
- Problem Solving
- Active Listening
- Interpersonal Skills
- Attention to Detail
- Telephone Etiquette
- Time Management
Timeline
Patient Services Specialist
ATRIUM HEALTH URGENT CARE
10.2021 - Current
Live Answer Coordinator
TRYON MEDICAL PARTNERS
07.2019 - 10.2021
Certified Medical Assistant
NOVANT HEALTH
10.2018 - 06.2019
Certified Medical Assistant
ATRIUM HEALTH
03.2016 - 09.2018
Patient Services Specialist
ORTHOCAROLINA
08.2013 - 03.2016
Business Administration
NORTH CAROLINA CENTRAL UNIVERSITY
Diploma in Medical Assisting - Medical Assisting
KING’S COLLEGE
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