Anggela Clement

• Identify fraud patterns, anomalies, and abuse indicators through transactional analysis and contributed to resolution.
• Prepare investigative narratives supporting enforcement actions and escalation decisions.
• Identify control gaps and escalate findings to compliance and operational teams.
• Reviewed and analyzed 100+ high-risk cases per month.
• Supported investigations across multiple business lines
• Mentored new and junior investigators.

• Reviewed high-risk loan activity and documentation to detect fraud exposure and compliance risks with a 60+ loans pipeline.
• Ensured timely completion of tasks by prioritizing and delegating responsibilities to team members.
• Coordinated service appointments, optimizing schedules for efficiency and customer satisfaction.

• Managed customer relationships enhancing customer loyalty and satisfaction ensuring adherence to risk and compliance controls.
• Implemented risk management strategies, ensuring compliance with regulatory requirements and safeguarding assets.
• Managed over 50 customer calls per week.
• Increased sales by 25% per month.
• Generated 10–20 qualified product referrals per month , supporting branch revenue goals.

• Delivered frontline customer service while executing transaction monitoring and risk controls.
• Managed a portfolio of 150+ consumer banking clients with assigned monthly sales goals.
• Consistently achieved 90–100% of monthly sales targets across assigned product categories.

• Supported residential real estate transactions by coordinating documentation, client communications, and timelines for multiple listings and closings per month .
• Managed administrative and transaction support for 10–15 active client files simultaneously , ensuring accurate records and compliance with transaction requirements.
• Coordinated scheduling, document preparation, and follow-ups with clients, lenders, and title companies to support on-time closings .

• Served as primary contact for clients and vendors, resolving service-related issues.
• Supported daily operations, documentation, and internal coordination.
• Coordinated services for 20–30 active commercial accounts .
• Processed high-volume invoices and service documentation on a recurring basis.
• Managed over 50 customer calls per day.

• Led branch operations with responsibility for customer service, and drive revenue growth.
• Managed escalated customer cases and regulatory issues.
• Demonstrated proficient leadership skills to motivate employees and build competent teams.
• Supervised and trained 15-member team per Branch.
• Oversaw risk management strategies, ensuring compliance with regulatory requirements.
• Spearheaded financial planning efforts, aligning resources with organizational goals.

• Conducted enhanced due diligence (EDD) reviews for high-risk and complex client profiles , including politically exposed persons (PEPs), reviewing 100+ accounts per review cycle .

• Analyzed complex customer structures, beneficial ownership, and transactional activity to identify AML risk indicators and suspicious behavior , supporting risk-based decision-making.

• Prepared detailed KYC and AML documentation and investigative narratives to support account approvals, escalations, and regulatory compliance .