Anggie Canon
Teaneck,NJ
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
Work History
Server/Bartender Assistant
Mk Valencia Restaurant & Lounge
09.2022 - 07.2023
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Served food and beverages promptly with focused attention to customer needs.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Managed efficiently over 50 customers simultaneously. Distributed from single's table to numerous party table.
Wait Staff Member
Noches De Colombia
07.2019 - 06.2022
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Inspected dishes and utensils for cleanliness.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
Education
Bachelor of Science - Industrial Engineering
Universidad Central De Colombia
Colombia10.2017
Skills
- Guest Engagement
- Order Accuracy
- Food Safety Understanding
- Menu Memorization
- Food Sales and Promotion
- High-Volume Dining
- Order Taking
- Alcohol Service
- Beverage Preparation
- Suggestive Selling
Languages
Spanish
Native or Bilingual
English
Full Professional
Mixologist Apprentice
Curious on the aesthetic and art behind the creation of cocktails.
Timeline
Server/Bartender Assistant
Mk Valencia Restaurant & Lounge
09.2022 - 07.2023
Wait Staff Member
Noches De Colombia
07.2019 - 06.2022
Bachelor of Science - Industrial Engineering
Universidad Central De Colombia
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