Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Anggier Soto

Anggier Soto

Phoenixville,PA

Summary

Dedicated team player with expertise in customer service and compliance management. Demonstrated success in employee training and onboarding, resulting in increased productivity and satisfaction. Bilingual in English and Spanish, skilled in problem-solving and promoting a positive workplace culture.

Overview

11
11
years of professional experience

Work History

Owner/General Manager

Piccola Venezia Gelato & More
Kennett Square, PA
07.2023 - Current
  • Managed daily operations of gelato shop and ensured smooth service delivery.
  • Trained staff on customer service techniques and food safety protocols.
  • Handled customer inquiries and resolved issues to maintain satisfaction levels.
  • Implemented efficient workflow processes to enhance team productivity during peak hours.
  • Managed daily operations of business, including hiring and training staff.
  • Ensured compliance with local, state, and federal regulations.
  • Oversaw budgeting and financial management.
  • Identified new opportunities for growth, expansion, and diversification.
  • Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
  • Reviewed legal documents related to business operations.
  • Led startup and creation of operational procedures and workflow planning.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.

Administrative Operations Manager

Spark Cleaning Services
Malvern, PA
08.2017 - 06.2023
  • Conducted interviews and assessments to evaluate candidate qualifications effectively.
  • Facilitated new hire orientation sessions, introducing employees to company culture and policies.
  • Maintained employee records and updated HR databases with accurate information.
  • Assisted in developing training programs to enhance employee skills and knowledge.
  • Responded to employee inquiries regarding HR policies, procedures, and benefits information.
  • Handled employee conflicts efficiently while following all company procedures.
  • Coordinated staff schedules to ensure optimal coverage and productivity.
  • Assisted in budgeting and financial planning for operational needs and resource allocation.
  • Analyzed data to identify trends, areas of improvement and potential solutions.
  • Developed systems for tracking expenses related to operations management.
  • Maintained accurate records of all documents related to departmental activities.
  • Managed daily operations of the department, including budgeting, scheduling and personnel.

Staffing Coordinator

Accu Staffing
Kennett Square, PA
11.2014 - 07.2017
  • Managed candidate onboarding processes and maintained employee records accurately.
  • Developed job postings and advertised positions on relevant job boards and social media.
  • Conducted interviews and assessed candidates for fit with client requirements.
  • Collaborated with clients to understand staffing needs and provide timely solutions.
  • Tracked payroll information and processed timesheets for accurate employee compensation.
  • Coordinated and planned work shift schedules according to availability.
  • Facilitated orientation sessions for new hires.
  • Assisted in new hire process by calling and scheduling appointments with candidates, filling out required paperwork and preparing manuals.
  • Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
  • Participated in career events such as college fairs or industry conferences to generate interest in available jobs.

Education

High School Diploma -

Kennett High School
Kennett Square, PA
06-2005

Some College (No Degree) - Business Administration

Nassau Community College
Garden City, NY

Skills

  • Candidate assessment
  • Onboarding processes
  • Payroll administration
  • Compliance management
  • Employee training
  • Bilingual English and Spanish
  • Customer service
  • Problem solving
  • Analytical and critical thinking

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Owner/General Manager

Piccola Venezia Gelato & More
07.2023 - Current

Administrative Operations Manager

Spark Cleaning Services
08.2017 - 06.2023

Staffing Coordinator

Accu Staffing
11.2014 - 07.2017

High School Diploma -

Kennett High School

Some College (No Degree) - Business Administration

Nassau Community College

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