Summary
Overview
Work History
Education
Skills
Summaryofqualification
References
Timeline
Generic

Anggie Roma Florida

Doha

Summary

Self- motivated individual with honest and progressive work ethics. Capable of working both independently and as a part of team, adaptable while changing environment team player with excellent communications strong skills, quick learner with the ability to prioritize responsibilities and meet deadline, with strong determination and problem- solving strategies. Good customer service skills with the ability to handle client professionally and courteously.

Overview

12
12
years of professional experience

Work History

Telephone Operator / Villa Host

Maysan LXR Resorts & Hotels
10.2023 - Current
  • Supported company operations by performing various administrative tasks such as data entry, filing, and scheduling appointments as needed.
  • Maintained strict confidentiality when handling sensitive information, adhering to both company policies and applicable laws.
  • Enhanced customer satisfaction by promptly answering and directing incoming calls to appropriate departments.

RESTAURANT RESERVATION AGENT

LAPITA MARRIOTT AUTOGRAPH COLLECTION HOTEL
07.2018 - 11.2019
  • Possess full and accurate information about all F&B outlets, promotions and special events
  • Provide customers with any required information related to all F&B outlets, promotions and special events
  • Handle all F&B inquiries coming through phone and e-mails
  • Handle bookings for all F& B outlets before the outlets are open
  • Handle group inquiries and bookings for F&B outlets, prepare offers and contracts for groups


IN ROOM DINING ORDER TAKER | RESTAURANT RESERVATION AGENT

LAPITA MARRIOTT AUTOGRAPH COLLECTION HOTEL DUBAI . UAE
7 2018 - 11.2019
  • Can train other associates, knowledgeable with Opera, Guest ware, Micros, and Oaysis & Outlook
  • Handling telephone room service phone order within 3 rings, answers questions, and takes orders from guests according to established brand standards
  • Displays good customer relation skills and takes initiative to greet guests in a friendly manner
  • Set up and replenishes supplies of clean linens, silverware, glassware, and dishes at the room service station


CULINARY ADMIN

BVLGARI RESORT AND RESIDENCES DUBAI, UAE
04.2018 - 07.2018
  • Manage all culinary administration responsibilities, including incoming and outgoing mail, faxes and filing, ensuring a smooth information flow and maintaining the order of the Culinary Department
  • Answer a wide variety of enquiries from both Internal and External Guests, Supplier-Partners, etc, both in person, over the telephone and via e-mail, responding with the appropriate correspondence
  • Completion of all letters and correspondence as requested
  • Administering the purchase process using Birchstreet, maintaining an accurate inventory of all supplies and equipment within the department


IN-ROOM DINING ORDER TAKER

JW Marriott Marquis
09.2014 - 04.2018
  • Operated 1600 rooms, always ensuring that the Brand Standard Point has always been followed
  • Can train other associates, knowledgeable with Opera, Guest ware, Micros, and Oaysis & Outlook
  • Handling telephone room service phone order within 3 rings answers questions, and takes orders from guests according to established brand standards
  • Displays good customer relation skills and takes initiative to greet guests in a friendly manner
  • Set up and replenishes supplies of clean linens, silverware, glassware, and dishes at the room service station
  • Ability to focus attention to details, speed, and accuracy on all room service trays


Sports & Leisure Attendant

Meydan Hotels and Hospitality
06.2012 - 09.2014
  • Interact with the guests to provide information in response to inquiries about the Club facilities and services
  • Follow the golden rule of selling, greetings, asking advertising, reassuring and thanking the guest
  • Ensure the orderliness and cleanliness of the operational areas
  • Attend calls and inquiries
  • Handle guest complaints
  • Assisting with the promotion of recreational or fitness activities, completing administrative tasks set by the c manager and maintaining the gym equipment and facility areas.

Education

Bachelor of Arts in Political Science -

La Salle University

Skills

Phone Etiquette

Upselling proficiency

Telephone reservations

Hotel accomodations

Summaryofqualification

Service Oriented Computer Skills Microsoft Office Programs (MS Word, PowerPoint, and Excel) Proficient in oral and written communication skills. Hardworking and willing to grow with the company. Ability to communicate with others.

References

Available upon request.

Timeline

Telephone Operator / Villa Host

Maysan LXR Resorts & Hotels
10.2023 - Current

RESTAURANT RESERVATION AGENT

LAPITA MARRIOTT AUTOGRAPH COLLECTION HOTEL
07.2018 - 11.2019

CULINARY ADMIN

BVLGARI RESORT AND RESIDENCES DUBAI, UAE
04.2018 - 07.2018

IN-ROOM DINING ORDER TAKER

JW Marriott Marquis
09.2014 - 04.2018

Sports & Leisure Attendant

Meydan Hotels and Hospitality
06.2012 - 09.2014

IN ROOM DINING ORDER TAKER | RESTAURANT RESERVATION AGENT

LAPITA MARRIOTT AUTOGRAPH COLLECTION HOTEL DUBAI . UAE
7 2018 - 11.2019

Bachelor of Arts in Political Science -

La Salle University

Similar Profiles

CREATE PROFILE
Anggie Roma Florida