Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
CustomerServiceRepresentative

ANGHARAAD MICHELLE ACOSTA

Lawrenceville,GA

Summary

Proactive and dedicated multifamily housing professional with over 8 years of experience in leasing, customer service, and resident relations. Proven ability to support community operations, lead leasing efforts, resolve resident issues, and ensure smooth daily operations. Adept at maintaining accurate records, handling collections, and promoting resident satisfaction. Fluent in Spanish.

Overview

9
9
years of professional experience

Work History

Leasing Specialist

Woodward Management Partners
02.2025 - Current
  • Managed over 100 lease agreements, including new move-ins, renewals, and terminations, ensuring accuracy and compliance with company policies.
  • Assisted the Assistant Manager with rent collection, resident communications, and general administrative duties.
  • Conducted property tours, processed applications, and maintained high occupancy levels through excellent customer service and follow-up.
  • Supported marketing efforts by creating listings, updating unit availability, and engaging with prospective tenants.
  • Helped resolve resident issues and maintenance requests, contributing to positive tenant satisfaction and retention.

Leasing Consultant

BH Management / Willow Bridge Property
Norcross, GA
09.2019 - 01.2025
  • Supported Community Manager in resident communication, retention initiatives, and daily operations.
  • Executed new leases and renewals, maintaining compliance with Fair Housing regulations.
  • Assisted with collection, posting, and tracking of rent payments and delinquencies.
  • Maintained detailed leasing and resident files; ensured accuracy in Yardi Voyager and CRM systems.
  • Participated in budget-conscious leasing strategies, including LRO/Yieldstar rent optimization.
  • Promoted a high level of customer service; regularly resolved tenant concerns and escalated major issues to the manager.
  • Trusted to assist with operations and leasing at multiple communities, demonstrating leadership and reliability.

Leasing Consultant

First Communities
Norcross, GA
09.2018 - 09.2019
  • Collaborated closely with property manager to support daily leasing operations.
  • Verified applications, followed up with prospects, and ensured timely move-ins.
  • Prepared lease paperwork, managed CRM leads, and maintained leasing records.
  • Marketed available units through various platforms and performed competitive market surveys.
  • Contributed to high occupancy rates through strong closing techniques and rapport building.

Leasing Consultant

The Management Group
Duluth, GA
01.2018 - 09.2018
  • Handled lease agreements, rent collection, and resident concerns.
  • Managed property inspections, unit readiness, and compliance with safety standards.
  • Monitored and maintained common areas and property condition reports.

Leasing Consultant

RADCO Residential
Lawrenceville, GA
10.2016 - 01.2018
  • Assisted in all leasing and resident retention activities.
  • Performed unit tours, negotiated lease terms, and resolved maintenance issues.
  • Collected rent, tracked payments, and updated Yardi records.
  • Conducted market research and supported property marketing efforts.

Education

High School Diploma - undefined

Faith Academy
05.2014

Skills

  • Leasing & Renewals
  • Rent Collection & Delinquency Follow-up
  • Resident Relations & Retention
  • Community Operations Support
  • Fair Housing & Compliance
  • Yardi Voyager & CRM Systems
  • Microsoft Office Suite
  • Market Research & Rate Recommendations
  • Bilingual: English/Spanish

Languages

Spanish
English

Timeline

Leasing Specialist

Woodward Management Partners
02.2025 - Current

Leasing Consultant

BH Management / Willow Bridge Property
09.2019 - 01.2025

Leasing Consultant

First Communities
09.2018 - 09.2019

Leasing Consultant

The Management Group
01.2018 - 09.2018

Leasing Consultant

RADCO Residential
10.2016 - 01.2018

High School Diploma - undefined

Faith Academy

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