Angi Garcia
Barkersfield,CA
Summary
Skilled receptionist supervisor with background in managing front desk operations. Experience includes overseeing staff, coordinating schedules, and ensuring efficient customer service. Strengths lie in multitasking, problem-solving and communication skills. Proven to streamline office operations resulting in improved efficiency and customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Office Supervisor
Marriott
Bakersfield
02.2024 - Current
- Conducted weekly meetings with team members to discuss upcoming tasks and project deadlines.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Created and managed digital and physical filing systems for records, correspondence, and other material.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Led cross-functional teams in developing innovative solutions for improving operational efficiencies.
- Managed scheduling, training and inventory control.
- Input customer data into reservation systems and updated to reflect room changes.
- Monitored and ordered office supplies, ensuring adequate stock levels.
Certified Nursing Assistant
Kern River Transitional Care
Bakersfield, CA
01.2023 - 02.2024
- Reported changes in patient condition to registered nurse or physician.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Transported patients to treatment units, using wheelchair.
- Answered call lights promptly and responded to patient needs accordingly.
- Observed patients for any changes in their physical or mental condition.
- Collected specimens for testing purposes upon request from physicians or nurses.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Responded quickly to emergency situations involving sudden illness or injury.
Front Desk Lead
Holiday inn and Suites
Bakersfield
02.2021 - 01.2023
- Manage online, phone, and in-person room reservations.
- Respond to guest issues/complaints in a friendly, timely manner.
- Train new hires.
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Ensured that all safety regulations were followed at all times.
- Developed training plans for new hires or existing employees needing additional instruction in certain areas.
- Participated in meetings with other managers to discuss strategies for increasing profitability.
- Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
- Analyzed financial activities of department to share budgetary input with managers.
- Computed balances, totals or commissions to support accounting team.
Assistant Manager in Training
Jack in the Box
Bakersfield
01.2019 - 03.2020
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Assisted in creating budgets for departmental expenses including personnel costs.
- Collaborated with other departments to coordinate workflow processes between teams.
- Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Conducted daily inspections of restaurant equipment, supplies, and products to verify quality standards were met.
- Coordinated with other departments to ensure smooth workflow between shifts.
- Operated grills, deep fryers and griddles safely to avoid accidents or injury.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Education
High School diploma -
Golden Valley High School
Bakersfield, CA01.2020
Taft College
Taft, CASkills
- Leadership
- Adaptability
- Friendly demeanor
- Good telephone etiquette
- Time management skills
- Reliable
- Patient Counseling
- Patient Services
- Dental Hygiene
- Patient schedule management
- Insurance Billing
- Proficient in Microsoft
- OSHA Regulations Knowledge
- Patient records gathering
- First Aid Training
- Dental staff support
- Technical Support
- Document Control
- PC proficient
- Documentation And Reporting
- Infection Control
- Patient Assessments
- Vital signs monitoring
- Patient Care
- Patient Lifting
- Care plan implementation
- Transporting patients
- Collecting specimens
- Feeding Assistance
- Safety Precautions
- Geriatric Care
Languages
- English, fluent
- Spanish, fluent
Awards
- 2021 Customer Appreciation Award
- 2023 Employee of the month
Languages
Spanish
Native/ Bilingual
French
Limited
English
Native/ Bilingual
Affiliations
- Honor roll
- AP classes
- Softball
- Wrestling
Certification
- CPR
- CNA
- Medical Terminology
- Administrative assistance
Timeline
Front Office Supervisor
Marriott
02.2024 - Current
Certified Nursing Assistant
Kern River Transitional Care
01.2023 - 02.2024
Front Desk Lead
Holiday inn and Suites
02.2021 - 01.2023
Assistant Manager in Training
Jack in the Box
01.2019 - 03.2020
High School diploma -
Golden Valley High School
Taft College