Angi Miller
Olympia,WA
Summary
Results-driven operations leader drives performance improvements and leads strategic initiatives. Skilled leader of cross-departmental activities with adaptive communication of organizational objectives. Develops and executes innovative strategies for empowering work culture and company success.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Chief Deputy - Office of Health & Science
Washington State Department of Health
01.2017 - Current
- Directs and manages division-wide operational activities; divisional human resource management and planning, facilities planning, emergency response and business continuity planning, and budget and financial management
- Delegated appointing authority for hiring and personnel actions
- Oversee construction projects at Shoreline campus including all aspects of scheduling, planning budget and stakeholder engagement
- Directs financial planning including development, implementation and evaluation for the division ($300 million biennial budget), including all grant and contract activities
- Mentored and coached team members to foster productive and engaging work environment.
- Enhanced employee engagement by developing training programs, fostering a collaborative culture, and promoting professional development opportunities.
Director Organizational Performance, Development & Policy
Washington State - Department of Health
11.2013 - 01.2017
- Provide leadership for division in managing human resource issues
- Serve as divisional organizational development advisor to enhance organizational performance and individual development
- Formulates, guides and implements long term strategic direction for division
- Independently plan, lead and organize agency request legislation, WAC creation and amendment
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
Director Human Resources
Ottumwa Regional Health Center
01.2011 - 10.2013
- General oversight and administration of all human resource functions for health center, which included 750 employees, including management of a $600,000 annual budget and 4 employees
- Implementation of a New Manager Orientation Program to orient and develop new and aspiring managers
- Assisted Senior Management in restructuring of departments to re-design work processes and reduce total FTE's, which included implementation and execution of an Early Retirement Program
- Various informal coaching experiences from coaching employees on behaviors, supervisors handling of situations or educational development for staff and managers
Director, Service Excellence
Ottumwa Regional Health Center
01.2005 - 01.2011
- Responsible for planning, developing, directing and promoting positive customer relations through Patient Representative Services, Interpreter Services, Service Excellence Program and Education Department
- Redesigned General Hospital Orientation contributing to a nearly 10% decline in first year turnover
- Chair Service Excellence Steering Team, resulting in increased patient satisfaction results and increased leader skill sets
- As both a change leader and change manager, directed the teams and lead the organization through a culture transformation resulting in an increase in patient satisfaction from the 47th percentile to the 97th percentile
- Responsible for leading, planning and organizing Leadership Development Institutes for the entire leadership team to help reach organizational goals
Patient Representative
Ottumwa Regional Health Center
01.2004 - 01.2005
- Met with patients, family members and others as needed to resolve complaints
- Consistently implement creative and effective dispute resolution techniques
- Investigate patient complaints
- Ensure timely and confidential response to patient complaints
- Identify issues, explore amicable complaint resolution options and implement appropriate course of action
Education
Master of Business Administration - Organizational Development
Upper Iowa University
Fayette, IABachelor of Arts - Communication
Iowa Wesleyan College
Mt. Pleasant, IASkills
- Relationship building and management
- Team Leadership
- Complex Problem-Solving
- Operations Management
- Collaborative mindset
Certification
- Professional in Human Resources (PHR)
- Executive Coach - Royal Roads University
- Diversity, Equity and Inclusion Certificate - eCornell
Volunteer Experience
- Board Member, Rural Health Education Partnership, Indian Hills Community College
- Committee Member, Relay for Life
- Race Chair, Susan G. Komen Race for the Cure - SE Iowa
- Board Member, Susan G. Komen Race for the Cure - SE Iowa
Timeline
Chief Deputy - Office of Health & Science
Washington State Department of Health
01.2017 - Current
Director Organizational Performance, Development & Policy
Washington State - Department of Health
11.2013 - 01.2017
Director Human Resources
Ottumwa Regional Health Center
01.2011 - 10.2013
Director, Service Excellence
Ottumwa Regional Health Center
01.2005 - 01.2011
Patient Representative
Ottumwa Regional Health Center
01.2004 - 01.2005
Bachelor of Arts - Communication
Iowa Wesleyan College
- Professional in Human Resources (PHR)
- Executive Coach - Royal Roads University
- Diversity, Equity and Inclusion Certificate - eCornell
Master of Business Administration - Organizational Development
Upper Iowa University
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