ANGIE ACANDA
Hallandale,FL
Summary
Goal-focused retail professional knowledgeable about operating deli equipment safely. Successful at following health code requirements for food handling, storage and daily operations. Experienced professional adept at leading department with disciplined and efficient approach. Resourceful Assistant Deli Manager known for high productivity and efficient task completion. Possess specialized skills in inventory management, customer service excellence, and food safety compliance. Excel at team leadership, communication, and problem-solving to enhance operational efficiency and customer satisfaction.
Customer-focused professional with experience in hotel and resort desk operations. Skilled in guest services, reservation management, and issue resolution to ensure positive guest experiences. Demonstrated ability to improve operational efficiency and enhance overall customer satisfaction through proactive problem-solving and effective communication. Successfully maintained high levels of guest service quality during peak periods.
Overview
5
5
years of professional experience
Work History
Assistant Deli Manager
Bravo Supermarket
West Park, Florida
09.2023 - Current
- Collaborated with other departments regarding campaigns or initiatives that would benefit the deli department.
- Implemented promotional activities such as recipe cards or special offers in order to increase sales within the deli department.
- Inspected dining and serving areas for cleanliness and proper setup.
- Created effective marketing promotions to improve business.
- Assisted with ordering supplies, maintaining records of deliveries and tracking invoices for payment purposes.
Assistant Manager, Customer Service
MIAMI FOODS DISTRIBUTORS OF USA
Doral, Florida
06.2022 - 09.2024
- Proposed or approved modifications to project plans.
- Developed training materials for new employees related to customer service protocols.
- Delegated work to staff, setting priorities and goals.
Hotel Front Desk Receptionist
HOTEL NACIONAL DE CUBA
Havana, CUBA
09.2019 - 03.2022
- Processed group reservations according to standard operating procedures.
- Contacted housekeeping or maintenance staff to report room or building issues.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Handled telephone inquiries regarding availability of rooms, prices, facilities, directing calls accordingly.
- Performed bookkeeping activities to balance accounts and conduct nightly audits.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Processed payments for guest accounts, accepted cash or credit cards as payment.
- Input and confirmed reservations for guests.
- Issued room keys to registered guests and ensured that all necessary documents were completed correctly.
Education
Associate of Arts - Tourism And Hotel Management
Centro De Capacitación Del Mintur La Habana, Artem
HAVANA CUBA04-2019
Skills
- Supply ordering
- Merchandising strategies
- Inventory management
- Customer engagement
- Customer service
- Task delegation
- Sales promotion
- Promotional planning
- Communication
- Employee coaching
- Scheduling coordination
- Employee supervision
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Assistant Deli Manager
Bravo Supermarket
09.2023 - Current
Assistant Manager, Customer Service
MIAMI FOODS DISTRIBUTORS OF USA
06.2022 - 09.2024
Hotel Front Desk Receptionist
HOTEL NACIONAL DE CUBA
09.2019 - 03.2022
Associate of Arts - Tourism And Hotel Management
Centro De Capacitación Del Mintur La Habana, Artem
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