Angie Acevedo
Orlando,FL
Summary
Versatile Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
11
11
years of professional experience
Work History
Operation Supervisor
CareMetx
11.2021 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Motivated and trained employees to maximize team productivity.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
Insurance Verification Specialist
AllianceRx
Orlando , FL
12.2018 - 10.2021
- Verifies patient eligibility, coordinates benefits, runs test claims and determines patient coverage/responsibility for services
- Verifies patient insurance coverage of medications or related pharmacy services
- Facilitates and completes prior authorization process
- Completes full medical verification for all medications.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Developed and implemented training programs for new hires, improving overall team productivity and performance.
- Resolved conflicts between employees swiftly and professionally, maintaining a harmonious workplace atmosphere conducive to collaboration.
Workflow Coordinator
Kroger Specialty Pharmacy
01.2017 - 12.2018
- Reviewed documentation related to patient and prescriber demographics
- Processed prior authorizations for patients
- Contacted patients to initiate relationship with pharmacy
- Provided administrative patient care support and assisted in training of new team members.
Patient Care Coordinator
Kroger Specialty Pharmacy
01.2016 - 01.2017
- Managed inbound and outbound calls to patients and providers with regards to their prescription benefit plans, refills, authorizations, and payments
- Assisted with contacting physician offices regarding refill requests
- Documented all information into the system for prescription orders.
Patient Advocate
Express Scripts
08.2013 - 02.2015
- Managed inbound and outbound customer service inquiries from members and providers related to prescription and pharmacy benefit eligibility
- Worked to research and resolve issues in a timely manner
- Assisted clients in understanding and maximizing the use of their pharmacy distribution program
- Utilized the computer system to gather information and respond to questions.
Education
High School Diploma -
University High School
Orlando, FLSkills
- Operations Management
- Performance monitoring
- Task Delegation
- Staff Supervision
- Team Training
- Employee Development
- Customer relationship development
- Production
- Management
Relevant Skill Set
- Healthcare professional with 3.5+ years of experience in pharmacy call center settings
- Verifies patient eligibility and coordinates benefits as an Insurance Verification Specialist with AllianceRx
- Managed inbound and outbound calls from patients and providers regarding pharmacy benefits and authorizations with Kroger Specialty Pharmacy
- Proficient utilizing Microsoft Office Suite
Timeline
Operation Supervisor
CareMetx
11.2021 - Current
Insurance Verification Specialist
AllianceRx
12.2018 - 10.2021
Workflow Coordinator
Kroger Specialty Pharmacy
01.2017 - 12.2018
Patient Care Coordinator
Kroger Specialty Pharmacy
01.2016 - 01.2017
Patient Advocate
Express Scripts
08.2013 - 02.2015
High School Diploma -
University High School