Angie Acosta

• Assisted clients in understanding their rights and accessing community resources.
• Supported collaboration between clients, families, and social services to meet client needs.
• Participated in professional development to improve case management skills. Developed crisis intervention plans for urgent client situations.
• Created referral pathways to medical, mental health, and social services.
• Maintained case records and ensured documentation met agency standards. Managed caseloads effectively to facilitate timely documentation and reporting.
• Helped clients set realistic goals and develop actionable plans. Monitored client progress through regular follow-ups and case reviews.
• Arranged transportation for clients with limited access. Conducted home assessments to determine living conditions and support needs.
• Guided clients through applications for government benefits, including Medicaid, Snap benefits and rental assistance.

• Facilitated positive interactions between parents and children through modeling techniques during home visits.
• Identified families' specific needs and referred them to appropriate agencies.
• Initiated parent group meetings by discussing topics such as positive discipline and parenting styles.
• Oversaw daily program operations, maintaining compliance with relevant policies and regulations.
• Assigned tasks to staff and volunteers during organized events.
• Updated and maintained program records to track client progress and participation
• Engaged children in creative play activities to enhance language development, physical activity, and problem-solving skills.
• Read stories to children in daycare settings and led discussions to integrate books into learning opportunities.
• Planned and organized age-appropriate reading, crafts, and music lessons.
• Promoted fine and gross motor skills through active playtime activities.
• Monitored children's progress through ongoing assessments of their abilities and interests.
• Participated in professional development workshops to remain informed on best practices in early childhood education.
• Supervised AmeriCorps members to address community needs in childhood education.
• Conducted weekly staff meetings to review family needs and assess individual challenges or positive feedback.
• Matched AmeriCorps members with program families based on language and cultural sensitivity.
• Oversaw inventory management of books and toys for program participants. Supported family engagement by maintaining sufficient supplies for program activities.

•Assisted clients in choosing clothing and determining suitable sizes.

•Maintained cleanliness in fitting room to enhance customer experience.

•Processed sales and returns efficiently at the cashier counter.

•Managed incoming calls and directed inquiries to appropriate personnel.

• Supported classroom activities by preparing instructional materials and assisting with lesson implementation.
• Fostered a positive learning environment through effective communication and engagement with students.
• Assisted lead teacher in assessing student progress and providing tailored support for individual needs.
• Implemented classroom management techniques to maintain order and enhance student participation.