Angie Allen
Greenbrier,AR
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Operations Support Specialist
Tactical Revolution, LLC
04.2023 - Current
- Performed daily staffing, logistics, and compliance processes, identify potential inefficiencies, and provide solutions to improve that company standards for quality and accuracy are upheld across all departments.
- Advertised job opportunities on social media platforms and job boards.
- Enhanced customer satisfaction by resolving issues promptly and providing excellent communication throughout the resolution process.
- Identified areas for improvement in current processes, proposing innovative solutions that led to cost savings and increased efficiency.
- Collaborated with cross-functional teams to ensure timely completion of projects within budget constraints.
- Enhanced recruitment process for faster hiring by utilizing various sourcing tools such as job boards, social media, and networking events.
- Improved employee retention rates through thorough candidate screening and interview techniques.
- Arranged logistics for programs, events and conferences.
- Maintained detailed records of client conversations and customer service.
- Collaborated with team members to improve overall performance and achieve company goals.
- Achieved successful project completion by adhering to strict timelines and quality guidelines.
- Maintained detailed records of service operations for future reference and analysis purposes.
- Prioritized tasks effectively, managing multiple responsibilities simultaneously without sacrificing quality or productivity.
Director of Nutritional Services
Heritage Living Center
11.2021 - 05.2023
- Mentored and trained staff members on industry best practices, improving team performance and knowledge base.
- Conducted regular audits of food safety protocols, maintaining strict adherence to sanitation regulations and minimizing risk of contamination incidents.
- Motivated staff to perform at peak efficiency and quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Developed strategic plans for the growth and development of the Nutritional Services department, leading to increased patient satisfaction scores.
- Enhanced patient satisfaction by implementing customized nutritional programs tailored to individual needs.
- Collaborated with interdisciplinary teams for comprehensive patient care, incorporating nutritional services into overall health plans.
Direct Care Nursing Assistant
CHD CENTER FOR HUMAN DEVELOPMENT
09.2020 - 09.2021
- Assisted patients with daily living activities, promoting independence and dignity.
- Collaborated with interdisciplinary healthcare teams to develop and implement individualized care plans for patients.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
Temp. Position - Assembly Production Line
Kimberly-Clark
08.2020 - 09.2020
- Temporary position due to plant closing
- Duties include: Collect, count, and inspect products while inserting them into cartons and cases
- Break down and/or build cases to perform bulk packing rework
- Practice and follow all safety measures and precautions.
Member Experience Manager
Anytime Fitness
08.2017 - 05.2020
- Increased membership retention rates through proactive communication and tailored programming.
- Facilitated regular meetings among team members to discuss best practices, share insights, and encourage collaboration toward shared goals.
- Increased client retention by developing customized workout plans and providing consistent progress tracking.
- Managed a team of personal trainers to ensure high-quality services and client satisfaction.
- Streamlined scheduling processes, resulting in more efficient use of staff resources and reduced wait times for clients.
- Enhanced the overall gym atmosphere by maintaining clean, safe, and organized workout areas.
- Implemented new group fitness classes to meet diverse client needs and attract new members.
- Conducted regular performance evaluations for personal training staff, identifying opportunities for growth and development.
- Organized special events such as fitness challenges or workshops to engage existing members and attract new clientele.
- Reduced member attrition rates by implementing a system to identify at-risk members and providing targeted support to retain their loyalty.
- Helped clients set and achieve health and wellness goals.
- Demonstrated safe and correct forms for each exercise and piece of equipment.
Fitness Coach/Personal Trainer
Anytime Fitness
04.2016 - 05.2020
- Demonstrate the correct way to use exercise equipment
- Assess fitness levels of clients and develop and provide personal exercise and diet plans for each client
- Monitor the misuse of equipment
- Ensure the gym is clean and free of health and safety hazards
- Deliver exercise group training and workshops.
Wait Staff Supervisor
Due Amiche's Restaurant
12.2012 - 05.2015
- Ensured wait staff was providing exceptional service to all guests
- Assisted guests with making menu choices in an informative and helpful fashion
- Maintain knowledge of current menu items, garnishes, ingredients and preparation methods
- Effectively communicated with kitchen staff regarding customer allergies, dietary needs, and other special requests
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner
- Always aware of guest satisfaction to deliver the perfect service experience.
General Manager
K-Mac Taco Bell
06.2005 - 11.2011
- Delivered quality service by providing a warm and welcoming environment
- Effectively listened to, understood, and resolved guest and employee concerns and issues
- Trained employees on proper use of equipment, food handling, and portion sizing
- Demonstrated genuine hospitality while greeting and establishing rapport with guest
- Monitored the daily operational processes and assured efficiency in their implementation
- Followed all safety and sanitation policies when handling food and beverage to comply with proper health standards.
Education
Bachelor of Arts - Social Science And Nutrition And Health
Kansas State University
05.2021
No Degree - Nutrition and Dietetics
University of Central Arkansas
01.2016
Associate - General Studies
University of Arkansas Community College of Morrilton
12.2013
High school or equivalent -
American School of Correspondence
05.2004
Skills
- Scheduling
- Team Leadership
- Customer Service
- Quality Assurance
- Analysis and Research
- Customer Engagement
- SharePoint
- Adaptability
- Organization and Planning Skills
- Performance evaluation
- Conflict resolution
- Interpersonal skills
- Organizational skills
- Mentoring and coaching
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 20-30 staff members.
Certification
- CPR/AED, 09/01/20
- CPI, 09/01/20, 09/01/22, Crisis Prevention Institute Certification
Timeline
Operations Support Specialist
Tactical Revolution, LLC
04.2023 - Current
Director of Nutritional Services
Heritage Living Center
11.2021 - 05.2023
Direct Care Nursing Assistant
CHD CENTER FOR HUMAN DEVELOPMENT
09.2020 - 09.2021
Temp. Position - Assembly Production Line
Kimberly-Clark
08.2020 - 09.2020
Member Experience Manager
Anytime Fitness
08.2017 - 05.2020
Fitness Coach/Personal Trainer
Anytime Fitness
04.2016 - 05.2020
Wait Staff Supervisor
Due Amiche's Restaurant
12.2012 - 05.2015
General Manager
K-Mac Taco Bell
06.2005 - 11.2011
Bachelor of Arts - Social Science And Nutrition And Health
Kansas State University
No Degree - Nutrition and Dietetics
University of Central Arkansas
Associate - General Studies
University of Arkansas Community College of Morrilton
High school or equivalent -
American School of Correspondence