Angie Allin

- Monitor customer accounts daily to identify aged receivables and contact customers for payment and resolve billing issues.

- Receive and resolve in-bound AR related calls and email requests.

- Provide statements, invoices, and support to customers.

- Ability to act as a liaison between Lithia Motors Inc. dealerships and customers.

- Research and respond to inquiries from service and parts customers, Lithia stores, and internal customers within the timeframe that aligns with established service level agreements.

- Analyze and resolve account discrepancies.

- Process credit card and ACH payments in a timely manner

- Support and train junior staff in a positive way that seeks to encourage continuous improvement.

- Lead initiatives and projects in line with departmental and company goals.

- Lead and participate in cross-training within the department.

- Provide back-up coverage and daily support where needed.

- Assist with Tier II issue resolution by auditing accounts and reviewing postings.

- Other duties as assigned.

• Processed invoices and payments in accordance with company policies and procedures.
• Maintained accounts payable files and records in an organized manner.
• Entered data into accounting system to maintain accurate financial records.
• Verified accuracy of coding on invoices prior to processing payments.
• Performed account reconciliations as required including credit card reconciliations.
• Worked closely with department personnel to produce accurate and timely bills.

• Processed invoices, credit memos, and other documents related to accounts receivable.
• Responsible for entering customer payments into the accounting software system.
• Analyzed customer account information to identify discrepancies or trends in payment history.
• Managed collections activity including contacting customers regarding past due balances and resolving billing disputes.