Angie Alvarez
Queens,New York
Summary
Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Pharmacy Technician & Cashier
Triumph Pharmacy
05.2023 - Current
- Orchestrated the meticulous organization of medications for pharmacists, interpreting medication orders and prescriptions, crafting precise labels, and calculating quantities
- Provided customer assistance in product selections, offering clear explanations on product usage as needed
- Implemented effective communication by emailing customers when medications were ready for pickup
- Executed various responsibilities, including stocking shelves, product ordering, cashiering, and conducting price checks
- Collaborated with the pharmacist to facilitate tasks such as faxing prescriptions, managing inventory, and overseeing ordering and restocking.
Sales Associate
Martha's Bakery
04.2023 - Current
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Engaged with customers to effectively build rapport and lasting relationships.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Wrapped, boxed and weighed bakery department products.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Bartender & Manager
Vintage Bar & Lounge
01.2022 - 05.2022
- Successfully operated as the sole bartender during weeknights, managing open-mic events, and handling opening and closing duties
- Managed social media and promoted the venue's website
- Took drink orders from guests, ensuring accurate and prompt delivery
- Maintained a safe, clean, and well-stocked bar area throughout each shift, creating and managing inventory lists
- Completed cash-out reports at the end of shifts, trained new bartenders, and guided them in using the POS system.
Sales Associate
Associated Hemp
07.2021 - 12.2021
- Packaging CBD in warehouse
- Introducing a variety of CBD products to people in events, promoting and bringing them into stores
- Selling CBD products to delis and smoke shops
- Informing clientele about promotions available
- Appearing in commercials providing facts and answers to common questions on CBD.
Sales Associate
Verizon
09.2018 - 01.2020
- Meeting all sales and performance goals
- Educate and advise Verizon clients how to operate a variety of different products such as smartphones, jetpacks, tablets, smartwatches, and smart home phones
- Assist in regular as well as business accounts through the process of activating new devices and restoring important information
- Strategically negotiated with customers to close deals and increase sales
- Built a customer relationship by actively listening and resolving customer issues.
Receptionist
Romeo & Juliet Laser Hair Removal
06.2017 - 07.2018
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Resolved customer problems and complaints.
- Paid attention to detail while completing assignments.
Hostess, Waitress
Pines Manor
08.2014 - 03.2015
- Arranged rooms for parties and events
- Folded napkins & rollups for the following week's events
- Greeted lobby appointments and waitressed for them in a formal manner
- Monitored the lobby regularly
- Cleaned and restocked restroom utilities and hallways.
Arts & Literacy After School Program Apprentice
The 51st Ave Academy
02.2013 - 05.2014
- Secretarial, administrative & personal duties
- Tutored Elementary School children
- Greeted parents & helped them with their needs
- Answered phone calls, scheduled meetings & took messages
- Took charge of large groups of children on field trips in public place.
Education
Bachelor's Degree - Business Journalism
Baruch College/City University of New York
05.2019
High School Diploma & Regents -
Forest Hills High School
01.2014
Skills
- Telephone Etiquette
- Initiative-taking
- Records Maintenance
- Confidentiality handling
- Office Equipment Maintenance
- Scheduling appointments
Timeline
Pharmacy Technician & Cashier
Triumph Pharmacy
05.2023 - Current
Sales Associate
Martha's Bakery
04.2023 - Current
Bartender & Manager
Vintage Bar & Lounge
01.2022 - 05.2022
Sales Associate
Associated Hemp
07.2021 - 12.2021
Sales Associate
Verizon
09.2018 - 01.2020
Receptionist
Romeo & Juliet Laser Hair Removal
06.2017 - 07.2018
Hostess, Waitress
Pines Manor
08.2014 - 03.2015
Arts & Literacy After School Program Apprentice
The 51st Ave Academy
02.2013 - 05.2014
Bachelor's Degree - Business Journalism
Baruch College/City University of New York
High School Diploma & Regents -
Forest Hills High School