Angie Amorim
North Attleboro,MA
Summary
Communicative employee dedicated to providing elevated service and providing unforgettable guest experiences. Creative floor leader offering experience providing service to large numbers of dinner guests at popular, fast-casual restaurants.
Detailed organizer of service operations with versatility in stressful circumstances. Customer-oriented Wait Staff Member with experience in service industry. Excellent interpersonal communication skills with focus on guest satisfaction when interacting with patrons. Licensed for preparation and sale of alcoholic beverages, bar procedures and liquor laws.
Overview
19
19
years of professional experience
Work History
Head Bartender/Server Shift Leader
Luciano's Restaurant
11.2005 - Current
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
- Managed scheduling for 6 servers, maintaining adequate staffing levels while accounting for personal employee needs.
- Cultivated warm relationships with regular customers.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Taught staff how to deliver outstanding service to every customer without sacrificing profit objectives.
- Kept register accurate through correct billing, payment processing and cash management practices.
Life Insurance Advisor
New York Life Insurance Co
01.2021 - 05.2022
- Maintained high standards of customer service by building relationships with clients.
- Provided coverage option information to assist clients in protecting assets.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Obtained underwriting approval by completing application for coverage.
- Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation.
- Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations.
- Met with customers to provide information about available products and policies.
- Finalized sales and collected necessary deposits.
- Conducted annual reviews of existing policies to update information.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
Education
Associate of Science - Psychology
Mitchell College
New London, CTSkills
- Personnel Training
- Guest Satisfaction
- Staff Schedule Administration
- Customer Needs Assessments
- Customer Relationship Management
- Human Resource Management
- Developing Rapport with Guests
Timeline
Life Insurance Advisor
New York Life Insurance Co
01.2021 - 05.2022
Head Bartender/Server Shift Leader
Luciano's Restaurant
11.2005 - Current
Associate of Science - Psychology
Mitchell College
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