Angie Anderson
St. Petersburg,FL
Summary
A dynamic professional with a proven track record at Glory Days Grill, I excel in guest engagement and POS system operations. Renowned for a strong work ethic and exceptional customer service, I've effectively enhanced customer satisfaction and streamlined service efficiency. My leadership in diverse roles underscores my adaptability and commitment to excellence.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Server
Glory Days Grill
03.2020 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
CNA
St. Rose Care Center
11.2009 - 02.2020
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Served as a liaison between patients, families, and medical staff to ensure clear communication and understanding of treatment plans.
- Followed directions of licensed nurses to administer medications and treatments.
Restaurant Manager
Omega Cafe / KC's Diner
06.2000 - 10.2009
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
- Developed loyalty program to encourage repeat business, enhancing customer retention.
Assistant Bar Manager
Leon's Fish Camp
08.1998 - 05.2000
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Cultivated a loyal customer base by delivering exceptional service experiences, resolving complaints promptly, and soliciting feedback for continuous improvement efforts.
- Collaborated with the Bar Manager in setting sales targets, budgeting, forecasting, and expense control measures.
- Developed rapport-building skills among staff members to enhance teamwork dynamics for a more cohesive unit.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
Assistant Manager
Pine Tree
01.1997 - 08.1998
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Assistant Kitchen Manager
Boondocks
03.1994 - 12.1996
- Managed daily kitchen operations, delegating tasks among staff members to optimize workflow and maintain high-quality standards.
- Checked and tested foods to verify quality and temperature.
- Improved customer satisfaction by addressing feedback promptly and implementing necessary adjustments to kitchen procedures.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Assisted in hiring and training new kitchen staff, fostering a positive team atmosphere for efficient productivity.
- Supported timely service by coordinating with front-of-house staff to ensure accurate order completion and prompt delivery.
- Demonstrated strong problem-solving skills when faced with unexpected challenges or emergencies within the kitchen environment.
- Boosted employee morale through recognition of hard work and providing support during challenging situations.
Education
GED -
Valley Votech Center
Valley City, ND04-2013
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Adaptable and flexible
- Reliable and responsible
- Liquor, wine, and food service
- Point of sale (POS) system operations
- Positive and professional
- Dish preparation
- Upselling techniques
Certification
Med Tech Certified
CPR Certified
CNA MA II
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Server
Glory Days Grill
03.2020 - Current
CNA
St. Rose Care Center
11.2009 - 02.2020
Restaurant Manager
Omega Cafe / KC's Diner
06.2000 - 10.2009
Assistant Bar Manager
Leon's Fish Camp
08.1998 - 05.2000
Assistant Manager
Pine Tree
01.1997 - 08.1998
Assistant Kitchen Manager
Boondocks
03.1994 - 12.1996
GED -
Valley Votech Center