Angie Astudillo
Developed exceptional customer relations and communication skills in fast-paced environment, seeking to transition into new field. Excel at understanding customer needs and resolving issues efficiently, ensuring satisfaction and loyalty. Looking to leverage these skills to bring value and adaptability to new role in dynamic setting.
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Work History
Sherwin Williams Customer Service Associate
1 Year 3 Months- Assisted customers with product selection, account questions, and order status updates
- Processed sales transactions accurately using point-of-sale system
- Resolved customer concerns with prompt, professional communication
- Supported paint color matching and product recommendations for project needs
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Helped assist with the training of upcoming assistant Managers in training.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Trained new associates in customer service protocols, elevating overall team's performance.
Recreation Lifeguard
1 Year 4 Months- Monitored pool and waterfront areas, maintaining constant vigilance for guest safety.
- Responded quickly to distressed swimmers using rescue techniques and safety procedures.
- Administered CPR and first aid while coordinating emergency support.
- Inspected rescue equipment, verifying readiness and compliance with safety standards.
- Assisted with opening and closing pool operations, securing facilities and equipment.
- Communicated pool rules clearly to guests, reinforcing safe behavior throughout resort areas.
- Guided newer lifeguards on surveillance practices, guest interaction, and emergency response.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
Education
High School Diploma
Skills
Accomplishments
Employee of the Month March 2026.