Summary
Overview
Work History
Education
Skills
Timeline
Generic

Angie Baez

Groveland,FL

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

4
4
years of professional experience

Work History

Sales Coordinator

Home2 Suites
08.2021 - 10.2021
  • Coordinated sales activities, ensuring alignment with operational goals and enhancing team collaboration.
  • Developed and maintained relationships with clients to optimize customer satisfaction and retention.
  • Managed reservations and bookings through proprietary hotel management software, increasing efficiency in operations.
  • Analyzed market trends to identify opportunities for revenue growth and strategic positioning.
  • Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.

Front Desk Coordinator

Hilton Home2 Suites-College Station, TX
09.2020 - 09.2021
  • Enhanced guest experiences by proactively resolving issues and facilitating communication between departments.
  • Successfully managed challenging situations involving guest complaints or issues by employing excellent problem-solving skills.
  • Served as point of contact for clients, fulfilled requests and resolved conflicts within customer service department and forwarded all other inquiries to appropriate department and personnel.
  • Provided administrative support to management staff, contributing to overall office productivity.
  • Developed strong relationships with clientele, fostering loyalty and repeat business.

Accounts Receivable Specialist

Texas A&M Hotel-College Station, TX
02.2020 - 03.2020
  • Processed and applied payments to customer accounts, ensuring accurate record-keeping.
  • Reconciled discrepancies in accounts receivable ledgers, enhancing financial accuracy.
  • Collaborated with cross-functional teams to resolve billing disputes efficiently.
  • Manage all advanced deposits for groups and direct bill accounts.
  • Analyzed aging reports to identify collection issues and prioritize follow-ups.
  • Reduced outstanding accounts receivable balances by diligently following up on overdue payments.

Accounts Receivable Specialist

The Grove Resort & Spa-Winter Garden, FL
11.2019 - 02.2020
  • Developed and implemented streamlined invoicing procedures, improving turnaround times.
  • Supported month-end closing activities by reconciling accounts, preparing reports, and analyzing trends in account performance.
  • Increased efficiency of the collections process by implementing new strategies and procedures for tracking delinquent accounts.
  • Strengthened relationships with clients by maintaining open communication channels regarding invoicing and payment schedules.
  • Collaborated with sales team to align billing practices with customer contracts, ensuring compliance and satisfaction.
  • Reduced errors in billing, implementing rigorous quality control measures on invoice generation.

Reservations Group Supervisor

The Grove Resort & Spa-Winter Garden, FL
03.2018 - 03.2019
  • Supervised daily revenue management operations to optimize reservation systems and enhance profitability.
  • Led strategic pricing initiatives, analyzing market trends to maximize room occupancy and revenue generation.
  • Mentored and trained team members on best practices for reservations processes and customer service excellence.
  • Coordinated cross-departmental collaboration to streamline reservation workflows and enhance guest experiences.
  • Reviewed historical data to forecast future occupancy patterns accurately, enabling informed decision-making on rates and promotions.
  • Coordinated group reservations, ensuring accurate processing and attention to client needs.
  • Collaborated with sales teams to create tailored packages for diverse group requirements.
  • Monitored reservation systems, troubleshooting issues to maintain operational effectiveness.
  • Analyzed booking trends, providing insights to optimize pricing strategies and occupancy rates.
  • Trained new team members on best practices in group reservations management, enhancing overall team performance.
  • Maximized room utilization by strategically assigning groups based on size, preferences, and special requirements.
  • Improved customer satisfaction with timely and accurate coordination of group reservations.
  • Proactively identified potential challenges or issues related to group reservations before they escalated into problems.
  • Negotiated favorable contract terms with vendors for better overall value in event planning services.
  • Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
  • Maintained awareness of types of rooms available in different resort locations.

Guest Service Representative

Hampton by Hilton-Clermont, FL
07.2017 - 03.2018
  • Managed guest check-in and check-out processes, ensuring efficient service delivery.
  • Resolved guest inquiries and complaints effectively, enhancing overall satisfaction.
  • Provided recommendations for local attractions, dining, and activities to enhance guest stays.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Contributed to increase in repeat business by developing strong relationships with guests.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.

Education

Associate - Business Administration

Webster College/Rasmussen
Holiday, FL
01.2006

Skills

  • Office management

  • Team leadership experience

  • Customer engagement strategies

  • Hospitality experience

  • Effective telephone interaction

  • Skilled at prioritizing and executing tasks simultaneously

  • Proficient in customer service operations

  • Financial accounting

  • Hospitality management skills

  • Sales experience

  • Effective communication

  • Administrative coordination

  • Client relations management

  • Financial account reconciliation

  • Financial auditing

  • CRM proficiency

Timeline

Sales Coordinator

Home2 Suites
08.2021 - 10.2021

Front Desk Coordinator

Hilton Home2 Suites-College Station, TX
09.2020 - 09.2021

Accounts Receivable Specialist

Texas A&M Hotel-College Station, TX
02.2020 - 03.2020

Accounts Receivable Specialist

The Grove Resort & Spa-Winter Garden, FL
11.2019 - 02.2020

Reservations Group Supervisor

The Grove Resort & Spa-Winter Garden, FL
03.2018 - 03.2019

Guest Service Representative

Hampton by Hilton-Clermont, FL
07.2017 - 03.2018

Associate - Business Administration

Webster College/Rasmussen

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